U-Haul False charges, Extorted fees, Lies, Dangerous Deception, Unacceptable, Accusations, Unhelpful Brooklyn, New York

I scheduled myself to pick up a truck at the New Utrecht location at 10am. (718) 232-1400)  I'm not complaining about the service at this location, although I should.  I counted 25 people in line on a Sunday morning at 10am and we were all there for an hour or more in line.  It just didn't move.  I did get my truck, having arrived early, received it at 10:30am (my pickup time was 10).  No biggie, right?  OK.  My scheduled drop off time was 10pm, same location (Contract number 20453500).  When I arrived at 10pm the location was closed with a big fence locked around the place.  There was no drop box for keys, as my contract indicated there would be.  Perplexed, I called U-Haul Customer Service (1-800-GO-U-Haul) and spoke with two fine ladies, Janice and Christine, who both told me to take it to the nearest location with a drop box.  I didn't like this solution, but I had no other option, I live in the city without a car and its a decent sized headache to get to these U-Haul locations.

My request is this:  A full refund for the $80.00, plus any additional mileage or gasoline fees New Utrecht U-Haul might add on, plus a refund for the $143.78.  I've had an awful experience and I would appreciate your support at this time.  I have used U-Haul before and had a very positive experience, I hope we can resolve this matter in a manner that benefits both of us.  Thank you for your time.