uhaul Did not have ordered product and did not have alternative solution arlington heights Illinois

I’m writing you to let you know of my experience with Uhaul. I had ordered online a 6x12 and a hitch that was to be installed on my VW Jetta.

I received a call as I was driving to the location for my hitch installation and received a message on my phone from Uhaulexplaining that the hitch that I ordered didn’t come in and asking me to call back. I immediately called back but instead of getting the location I got people in all different states saying that they were the “regional” supervision but also couldn’t do anything to get me in contact with the main office. I left my phone number and asked for a return call 4 times in a span of 6 hours and never once (even the next day) received a call back.I Spoke with several representatives who would tell me that they were transferring me to a supervisor but instead transferred me back to the 800 GO UHAUL voice automated main menu. I spent all day and all night on my time trying to resolve the issue, as I was supposed to leave that day. I spoke with a female at the end of the day that found a location that had the hitch, she told me that she was going to have my initial hitch installation location pick up that hitch and bring it to their office where I could have it installed the next day. The next day I call and find out that they Never picked up the hitch! So Frustrating.

 

Feeling overwhelmed and now foreseeing problems with my unloading time schedule I try all the menu options hoping someone has some heart. I finally got connected to Greg (who was the only helpful person) at the hitch center. I explained to him the important time schedule I was on and how this issues had cost me additional money... I had to pay an extra day of rent, turn utilities back on including, power, phone, water and gas. Greg took a lot of time with me and he got me a 10footuhaul  truck that had a dolly for my car and he said that it would be the same price as i had originally booked on my ticket which was a big relief as money is always an issue with everyone but especially under my circumstances.

 

I went to the Evanston location where greg had booked me and there was a ginger haired boy there who explained to me that there is no way I could get that much of a discount. I asked him to read the notes and he said he did but even so “his manager” wasn’t going to he happy. He ended up charging me a little over my original booking ticket and to add salt to my wound said “he would throw in the utility dolly” Which was APART of my initial order anyways!.

He didn’t explain anything to me about driving with a car in tow and seemed to connect everything overly in a hurry.

 

Driving on the freeway I felt something wasn’t right so I pulled over and studied the way the car was connected and that’s when I find out that the hitch wasn’t connected properly. The ginger haired boy at the Evanston office looped my supporting bands in front of a tube instead of behind the tube, causing the vehicle to start fishtailing at 45mph. About 3 hours later I was back on the road.

 

Although Im very appreciative that Greg got me moving that day I must say that the cost of the 10footer was crazy! I ended up spending $700 on gas to get from Chicago to California with a truck less than half loaded with items.

I then couldn’t drop of in Los Angeles because I had missed my friends window of opportunity to assist. So I drove to the only place where help was, Atascadero where my mom and brother helped me. I ended up dropping off there as well because I was just So tired!

 

I called a few days later inquiring as to my objection to the final cost and spoke with an Xaviar who did nothing but repeat over and over to me the new added fees for the change in drop off location.

This my the worst moving experience of my life, and i’m not a spring chicken with moves. I still have not received a final decision as to my objection and would like someone of substance to get back to me.

 

 

Initial Cargo Booking # 24673519

Initial Hitch Contract # 93524268