Report: #1118610

Complaint Review: Ultra Diamonds

  • Submitted: Sun, January 26, 2014
  • Updated: Sun, January 26, 2014
  • Reported By: sarahcook — Holly Michigan
  • Ultra Diamonds
    4000 Baldwin Rd.
    Auburn Hills, Michigan

Ultra Diamonds ruined engagement ring Auburn Hills Michigan

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Here is my incredibly detailed account of my experience with Ultra Diamonds. I took my engagement ring and wedding band in to Ultra Diamonds at Great Lakes Crossing in Auburn Hills, Michigan to be soldered together. There is a "basket" around my center diamond on the engagement ring that creates a gap between the engagement ring and wedding band. I like the look of the gap. When I took my rings to the store and dropped them off, the soldering process was not explained to me at all. No one told me that they would cut away part of the "basket" around my diamond to achieve the soldering. If I would have been told that would happen, I would have said, "No thank you" and continued to wear them as two separate rings. I was completely blindsided when I picked up my rings from the store. I got to the car and was in tears over my ruined engagement ring. In addition to the metal that was removed from my ring, the side of the shank was nicked by whatever tool they used to cut away the part of the basket. [continued below]....


Friday November 29, 2013: Picked up my rings. Discovered the engagement ring was ruined. Spoke to Joyce the store manager. She spoke to someone at the corporate office and told me that they would replace my rings free of charge. She measured my rings and said they were measuring at a size 4.25. I told her that was wrong and they are a size 4 (I have the paperwork at home that says size to 4). She assured me that they were "custom ordering" my rings in my size so it may take a little longer. Approximately 2 weeks later, I contacted the store to find out when I could expect my rings to be ready for me to pick up. I was told they should be ready the second week of January 2014. (7 weeks after Joyce's initial contact with the home office)

Wednesday January 8, 2014: I stop in to the store to see if my rings are ready since it is projected time I was originally told they would be ready. 2 associates in the store. I was told by one that they have been "counting" my ring so it should be in the back. The other associate went into the back room to see if it was there. She came out, told the other girl that the assistant manager wanted to see her, then told me that my rings were not there. I called the store when I got home and asked again if they had any idea when mg rings would be ready. The girl on the phone told me, "I don't know what you're talking about. Can you call back later when the manager is here?" Friday January 10, 2014: I receive a phone call from Joyce the store manager saying that they did receive the wedding band, but that the smallest they could order was a size 5. She asked if I wanted to "try" the size 5 when the engagement ring came in. I told her no, that's a full size too big. She says, "Oh I thought you wanted a 4 and a half" I told her again that my rings are a size 4. Anything bigger will fall off of my fingers, please size it to a 4. She told me that the engagement ring has not come in from the vendor and she would contact them to find out when it would be ready.

Tuesday January 14, 2014: I received a phone call again from Joyce telling me that there is a "delay" on the vendor's end and "hopefully" she will know something by January 17.  Friday January 17, 2014: I received an email from the corporate customer service specialist saying that my ring has shipped from the vendor and they should have it by the first week of MARCH. Friday January 24, 2014: Surprisingly, I got a phone call saying that both of my rings were ready to be picked up. I drove to the mall and picked up the replacement rings and they looked like cheap pieces of costume jewelry. They're not the same rings AT ALL. I pointed out the differences to the store manager and all she did was tell me, "They were ordered under the exact same SKU." I went home to think things over and I decided to call the store to tell them I didn't want the new set because it wasn't the same thing I had before and I wasn't going to wear something that looked like a cheap knockoff.  I returned the "new" rings on Saturday 1/25/2014 and had them give me my original set back. I am going to go to a local jeweler to see how much it will cost to repair the damage done by these complete morons.  DO NOT PURCHASE ANYTHING FROM ULTRA DIAMONDS. You will regret it. 

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