• Report: #1000933
Complaint Review:

UMR Health Insurance

  • Submitted: Tue, January 22, 2013
  • Updated: Tue, January 22, 2013

  • Reported By: Concerned Consumer — Idaho United States of America
UMR Health Insurance
PO Box 30546 Salt Lake City, Utah United States of America

UMR Health Insurance Avoid if Possible - Salt Lake City, Utah

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UMR/United Healthcare denied my coverage for all medical and lab expenses because they claim it was accident related. After I resolved that issue they sent me another denial letter stating it was work related and continue to deny everything including blood work.  How is blood work related to an accident/work injury? This was a new diagnosis and not pre-existing which has nothing to do with work or an accident. My co-payments were $40.  UMR will find any reason possible to deny payment.

Customer service is terrible and they ask tricky questions and document every word to find more reasons to deny payment. I have spent too much time doing their job by calling UMR, prior insurance companies, doctors, lab, and now worker's comp. I had to file for workers compensation so I can be denied to prove it is not related to work. Most likely they will find another excuse not to pay. It is stated on their website that they receive 4 million calls annually. Wow that is a lot of unhappy clients. Perhaps this is why they are not BBB accredited.     

This report was posted on Ripoff Report on 01/22/2013 02:37 AM and is a permanent record located here: http://www.ripoffreport.com/reports/umr-health-insurance/salt-lake-city-utah-/umr-health-insurance-avoid-if-possible-salt-lake-city-utah-1000933. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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