Complaint Review: Union Bank Of California - Los Angeles California
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- Author Confirmed
- Union Bank Of California 9460 Wilshire Blvd Los Angeles, California U.S.A.
- Phone: 800-2384486
- Web:
- Category: Banks
Union Bank Of California bad customer service, give hard time to customer Ripoff Los Angeles California
*Consumer Suggestion: Identity theft and fraud are on the rise
*Consumer Suggestion: The Patriot Act
*Consumer Comment: The lesson here is to remember to bring the tax id next time.
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I went to Beverly Branch to wire money. Yeronui is the rep who helped me there, she provided bad service 1. I forgot to bring the tax id and she said she could not check it for me from the computer 2. When I requested to use the phone to call UBOC customer service to find out that info and she said there was no phone at her branch at all. She wanted me to call from the pay phone. Finally I made that call thru the pay phone and got the tax id. My complaint is: 1. She absolutely could check her computer to find out because I and my husband experienced the same problem before and the manager from San Gabriel branch looked up from their computer for us. 2. Of course there is a phone at every single branch of UBOC, why can she not let me make that 1800 number phone call to UBOC customer service and made me call through a pay phone.
I had called Union Bank corporate office, the rep also told me that rep was very non-professional and ridiculous. The reginal manager Robert supposed to follow up but we did not receive any call from him, We had called its corporate office couple times but he did not call us back. Its corporate customer service number is 8002384486.
The branch that we had problem is Beverly Hill Branch:9460 Wilshire Blvd Los Angelds, CA 90212. Phone: 3105506522
Sam
LOS ANGELES, California
U.S.A.
This report was posted on Ripoff Report on 08/25/2005 08:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/union-bank-of-california/los-angeles-california-90212/union-bank-of-california-bad-customer-service-give-hard-time-to-customer-ripoff-los-angel-155012. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Suggestion
Identity theft and fraud are on the rise
AUTHOR: Rosa - (U.S.A.)
SUBMITTED: Wednesday, February 22, 2006
I have friends that were victims of identity theft caused by stolen tax id numbers. Most banks are not supposed to supply any tax ID numbers as a precautionary measure. While I agree with your 2nd point (not allowing you to use the telephone was silly) the teller was probably just doing his/her job.
#2 Consumer Suggestion
The Patriot Act
AUTHOR: Ken - (U.S.A.)
SUBMITTED: Friday, August 26, 2005
On almost a daily basis, banks and other financial institutions are being subjected to tighter and tighter regulations in regards to identifying every piece of a financial transaction.
Wire transfers are under the spotlight right now. I can pretty much assure you that it wouldn't have mattered where you went, without the proper documentation, you wouldn't have made the transaction. As for looking it up on the computer, the CSR doing something like that doesn't validate who you are in any way, just that the number exists somewhere.
You might as well get used to this, right or wrong the Patriot Act isn't going away.
#1 Consumer Comment
The lesson here is to remember to bring the tax id next time.
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Friday, August 26, 2005
Don't be so quick to blame bad customer service for a situation you created yourself. If this had been the first time you had wired money and did not know what information to bring I could possibly understand your being upset.
You forgot to bring the tax ID. AGAIN. Perhaps the bank changed their policy since the last time you forgot to bring the tax ID.
And why should the bank allow you to tie up their phones due to your own negligance.
Since you had to inconvenience yourself, maybe next time you will remember to bring all the information you need.
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