• Report: #727756
Complaint Review:

United Parcel Service

  • Submitted: Tue, May 10, 2011
  • Updated: Tue, May 10, 2011

  • Reported By: Frances — Ontario California United States of America
United Parcel Service
Fontana Freight Center Internet United States of America

United Parcel Service UPS UPS Didn't Deliver My Deluxe Air Massage Chair Internet

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On 4/22/2011 UPS Freight in Fontana received the shipment from the Orange County UPS freight office of my massage chair.  I was contacted on 4/27/2011 to set up a delivery date.  Tracking number 928084334.  I was traveling to Atlanta for a week and was in the airport when I received the phone call.  I requested delivery for the day of my return the following Wednesday between 12:00 pm and 3:00 pm.  It was nearly 2:30 pm on 5/4/2011 when I received a phone call from someone named Monique stating that UPS was not going to deliver my chair and that they didn't know where it was.  It will be a week tomorrow (5/11/11), and I still have no information about the whereabouts of my deluxe massage chair.  I have spoken to two dock supervisors.  I was told the name of the individual who supposedly logged in the chair; however, no Trailer information appears in the tracking log.  I'm wondering if my chair has been stolen or if it's really possible to misplace something that weighs 180 pounds.  The chair requires a lift and was crated.  I purchased the chair at a great price and don't just want the money refunded.  I want a similar chair as the chair manufacturer has gone out of business and there aren't that many on the market.  I haven't found any for the price I paid.  I paid for the shipping.  How do I receive restitution from UPS.  The on-line stories are horrific about UPS.  I'm hoping for a miracle -- but now suspect the worst.  The supervisor I spoke to said he would submit paperwork to locate the item, but now I'm not so sure.  I'll give them another week then start contacting Corporate in Atlanta.

This report was posted on Ripoff Report on 05/10/2011 02:33 PM and is a permanent record located here: http://www.ripoffreport.com/reports/united-parcel-service/internet/united-parcel-service-ups-ups-didnt-deliver-my-deluxe-air-massage-chair-internet-727756. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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