UPS UPS store, United Parcel Service Lost parcel. They were also unwilling to do what was necessary to resolve the problem. San Angelo Texas

      I made a terrible mistake using UPS for shipping a small box from San Angelo, Tx to Garland, Tx. UPS lost the parcel and refused to make an honest effort to find out why there was no tracking info beyond the origin city. The store in San Angelo has cameras.

They refused to make use of the cameras to find out who got the parcel or if it was stolen or simply lost at the origin facility. They also refused to refund the shipping price or pay damages for the parcel they lost. Instead they merely filed a meaningless lost parcel claim without really doing anything at all to resolve the issue.

On the internet they put you thru totally unnecessary rigamarole of having to create an account before you can file a claim. They use exactly the same 800 customer service number for all  UPS facilities. The people you talk to over the phone don't know what the hell is going on and they can't solve your problem.

You have to go thru time-consuming computer recordings before you even get to talk to anyone.