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Report: #264211

Complaint Review: United States Postal Service - Apache Junction Arizona

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  • Reported By: apache junction Arizona
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  • United States Postal Service Nationwide Apache Junction, Arizona U.S.A.

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A while ago I complained about people who drive through the street opening "rural mail boxes" to check what is in there. the answer was: we can't do anything about it, buy yourself a mailbox that you can lock.

I spent about $ 50,- for a mailbox from Lowe's that can be locked. what happened next (on 7/30/2006) shows how much USPSP cares about your personal data and the security of your finances:

Since the new mailbox only has a slot for letters and the carrier had about 2 lbs of junkmail (newspapers, etc), she just made a big roll about the size of the Sunday New York times and put it on top of the mailbox. Inside this roll there were banking statements with my full name, address and account numbers.

Anybody driving through the street could have taken my banking statements.

Further, the mail carrier left a red - white -blue box coming from Bank of America in front of our house. this box contained several check books. the carrier did not even care about ringing the bell or knocking at the window to see if someone was home. If I had left early the box would have stayed in front of our house the whole day or until someone from the street would have seen and taken it away. This box was mailed out with "Delivery Confirmation" - that illustrates what USPS understands under "Delivery": leaving banking checks near the driveway and taking off.

I called the postmaster and he told me that it was 100% correct what the carrier did. When I asked him why she could not separate the banking statements and letters from the bank from the junkmail and throw them into the mailbox, his answwer was "we cannnot separate important mail from junkmail, we have to make a large roll of everything and if it does not fit into the slot of your mailbox we leave it on top"

When I asked him how the mail carrier could leave a box with checks outside accessible for anybody (there is not even a fence in our frontyard, almost every day people walk to the door to hang their advertisements onto the door knob) without even trying to ring the bell or knock at the window, his answer was: "It is not part of our procedures to ring bells or knock at windows"

Steve
apache junction, Arizona
U.S.A.

This report was posted on Ripoff Report on 07/30/2007 04:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/united-states-postal-service/apache-junction-arizona-85220/united-states-postal-service-usps-cares-a-st-about-my-checks-and-banking-statements-maki-264211. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
6Consumer
0Employee/Owner

#6 UPDATE Employee

One bad experience does not outweigh the overwhelming positive occurences.

AUTHOR: Mr. Postmaster - (U.S.A.)

POSTED: Wednesday, September 05, 2007

Please understand that I feel very regretful of your situation. As a USPS employee I am disaapointed to here of these kind of experiences.

As a Postmaster of a central Texas town of about 35,000 people I take great pride in my job and my ability and responsibility to positively effect service. My carriers would not leave mail or packages laying around one's property indiscriminately because they understand that I would not tolerate doing so unless the customer had given written permission for the mail to be placed anywhere other than the mailbox.


You should have been given a PS Form 3849 with information concerning the package/mail and then you could have picked it up the next day. It is important that all USPS employees are cognizant of the importance of identity theft and securing our customer's mail. Your postmaster should have rectified the situation without guidance from the "chain of command" or consumer affairs.

Please do not lose sight of how many hundreds of million of people we serve every single day delivering billions of pieces of mail. Do not lose sight of the USPS/NALC food drive that collects millions of pounds of food for food banks in every state in the country each year. Please do not forget that our employees that do their jobs well and take great pride in assisting the world communicate on a daily basis are in far greater number than those that do a subpar job. Do not forget about all the clerks & carriers that VOLUNTEER to work Christmas day just deliver people's gifts on that very blessed day!

The best thing you and your neighbors can do if you can not get your local postmaster to correct the delivery issues is to call 1-800-ASK-USPS (275-8777) and report the problem so that others can assist with your issues and hopefully the proper changes will be made. If you can not get information from your local postmaster or post office, call another post office near by and ask for the number to Consumer Affairs. Each city will have a local Consumer Affairs liason. Good luck and I hope you can write back some day with encouraging news.

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#5 Author of original report

Update: Two days after promise of our Postmaster not to place checks in front of our house the same thing again

AUTHOR: Steve - (U.S.A.)

POSTED: Thursday, August 02, 2007

I wrote this report on 7/30 (monday) after talking to the Apache Junction Postmaster. He promised that USPS would put a note into the mailbox the next time something would not fit into it.

I also sticked a large note onto our mailbox asking the mail carrier not to leave checks in front of our house. I also talked to the "Postal Consumer Advocate" about this the same day.

Obviously just to show us that USPS cares a s**t about oral and written requests not to make our banking checks available to criminals, the mail carrier placed another box of checks in front of our house two days later (wednesday).

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#4 Consumer Comment

FYI....

AUTHOR: John - (U.S.A.)

POSTED: Tuesday, July 31, 2007

When I ordered a $1,500 laptap computer from Dell last year the UPS driver just signed the package himself and left the package just lying in plain site on my front porch for eight hours...THANKFULLY, it wasn't stolen.

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#3 Consumer Comment

USPS just doesn't care......

AUTHOR: Jennifer - (U.S.A.)

POSTED: Tuesday, July 31, 2007

I feel for you. I got home from work yesterday only to find that the mail carrier was too lazy to put my mail inside the mail box and instead left it on the rack under the mailbox (which is where outgoing mail is to be left) to blow away in the wind or be stolen. Adding to that, they left a small package that would of fit on the rack, on the ground in plain view!

This is just plain inconsideration! I live in a city where mail theft is an epidemic because all the druggies have figured out how to white-wash checks and they steal people's mail looking for checks and credit cards & credit card offers! Not only that, but we pay more to live in the best neighborhood in town but since we live on the same street as the neighborhood park, people from other (bad) neighborhoods are constantly driving their kids into our neighborhood to play in our park and they park in front of our house. I know that is what you get when you choose to live close to a park, but most of these people are no good!

Our postal office has really gone down the toilet in the last few years. The mail used to come between 12:30 and 2:30 and we had the same carrier most of the time. Then there were either job cutbacks or a hiring freeze because now I am lucky if the mail comes before 5pm! And there is a different carrier every day of the week.

I was told by a friendly carrier who actually does his job, that they were short handed and weren't going to be hiring any more carriers and that my route no longer had a carrier and the mail would be delivered by a carrier who had finished his route, which is why the mail comes so late!

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#2 Author of original report

I strongly believe that nobody else than me should get my banking statements and my checks

AUTHOR: Steve - (U.S.A.)

POSTED: Monday, July 30, 2007

Obviously your opinion is that in this country any effort to protect personal data is a waste of time and that it does not matter if some criminals get my account information and my banking checks.

If you believe that my wish that USPS should put my banking statements into the mailbox and not on top of it, I suggest that USPS should put a box at the end of each street where all the mail is thrown into and everybody can help himself. That would safe the mail carriers still more time, especially considering that it is already too much effort to throw 4 envelopes into a mailbox and put the 100 page catalog that would not fit through the slot somewhere else.

you must really come from some remote planet if you can not follow me with my concerns. I have a PO box and almost all the time when I try not to give out my street address I hear "sorry, we still need your street address." I told the AZ department of revenue not to mail anything to my street address and gave them the PO box address. Still, they are sending documents with my entire Social Security Number, name and address to my street address.

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#1 Consumer Comment

Aren't you special

AUTHOR: Robert - (U.S.A.)

POSTED: Monday, July 30, 2007

You seem to think so. You want the USPS to change it's rules to fit your wants. Sure, that'l happen.

Try getting a PO Box if you want your mail protected.

BTW in case you didn't know, identity thieves don't waste their time with mail. They go to the Courthouse and get ALL of your personal information in the Deed Vault. It's right there, and everyone has access to it.

Bet you didn't know that, did you?

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