United Van Lines UniGroup Charged to pack and move my household items followed by damaging and lost a few very irreplaceable and cherished items. Fenton MO

On August 3, 3018, United moved my household items from Henderson, NV to St. Clair, MI.  They arrived on August 18, 2018.  As the workers were unloading my items, I immediately noticed my furniture was sloppy wrapped in moving pads with huge rubber bands.  Furniture after furniture carried in was badly scratched, bashed in, ripped and finally missing.  I was hystical at the end of the move as the driver, Dave Carr tried to explain to me he had lost some items and assured me they were in a warehouse in Chicago.

I later found out without my permission or notificaton United had unwrapped all my furniture and threw it as trash/garbage in Chicago at a warehouse.  I was livid as Dave explained to me he would personally call the claims adjuster to be at my home on Monday, August 20, 2018 to access the damage.  He also assured me he would deliver my missing items (table top, bike, Hawaiian prints and a huge etched beveled mirror) on Monday, August 20, 2018 when the adjuster was expected to be at my home.  All this was lies as he never deliver my lost items and no adjuster ever showed up.  I refused to sign the bill of lading stating my household items was "all" delivered.

It has been over three (3) months of given the run around with United.  I have called and written numerous of times asking "how or why my stuff was taken off the truck."  To this day, I have never received an answer regarding my complaint for an investigation to review the trucks manifest or see the report from the inspector who came to our home to access the damage and repair what he could.

I received the settlement letter and check.  United refuse to pay me for a badly damage antique Chinese chest (valued at $1500).  They claim this piece was damaged prior to the move.  I videoed my household items before it was loaded onto the truck and it clearly shows a lock was in place to keep the doors from opening.  The door hinges are now bent,  doors don't line up and the chest is badly scratched up from the move.  United did acklowedge they busted off the lock and paid me for the lock only. 

I believe with the amount of damage to all my other furniture, why would they think this piece was handled any differently then the rest of my stuff??  They also delivered the wheel for my bike and lost my bike.  The claim for my bike was listed at $400 and they gave me $200.  They charged me to pack a huge beautiful custom made mirror.  The claim submitted was for $1,000 and they paid me $500.  Today, that same bike is now $565 and the mirror over $2,000.

I believe United has an obligation to me for the lost and damaged items.  They were careless and blatly negligent with the handling of my move.  The move cost me over $9K and I expected quality service, experience and expert movers and was horrified at the disprect of my stuff.  The customer service and communication has been poor and my complaints continue to go unanswered.  I believe my items were stolen and this is a scam to keep my stuff and pay me less than half for the items.

United also lost my table top but delivered the legs of the table and the 4 chairs.  Unfortunately, I can't match the table lost and they did pay me the $400 as claimed.  However, I will have to purchase an entire matching set at almost $1,000.