Complaint Review: Uniters North America, LLC - West Palm Beach Florida
- Uniters North America, LLC 1700 Palm Beach Lakes Blvd West Palm Beach, Florida USA
- Phone: (800) 234-8986
- Web: http://shop.unitersna.com/
- Category: Warranty Companies
Uniters North America, LLC Uniters are the makers of this Couch and now refuse to HONOR the Warranty which was sold to protect their product. West Palm Beach Florida
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My wife and I purchased a couch at Haynes in Newport News and at that time bought a extended warranty from Uniters North America, LLC.
My wife and I purchased a couch at Haynes in Newport News(08/06/11) and at that time bought a extended warranty( Good for 5 years) from Uniters North America, LLC. Uniters North America and Haynes both have said they will not fix or replace the couch which is currently pealing. Uniters claim that bonded leather is fabric and is not covered under their warranty. If that is true why were we not told that bonded leather pealing was not covered under the warranty. We were told at the time of purchased that if the couch fell apart, as the covering is currently doing, they would fix or replace the couch. We would have never have bought this couch if we knew this type of material would do this,. The model number is 8515sspp/0501-0750 (Brand: Uniters) (Uniters Protection - 501-750). The Sales person was James Higgins and our Customer # was 104JBQ55, Store 104(Haynes) I can only assume that Uniters are the makers of this Couch and now refuse to HONOR the Warranty which was sold to protect their product.
Their reply
Dear Sirs,
My reply to that I understand that cracking and peeling in seating areas on FABRIC (which now I understand to also mean "bonded leather") is not covered. This is not what I'm arguing. |
This report was posted on Ripoff Report on 01/01/2016 02:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/uniters-north-america-llc/west-palm-beach-florida-33401/uniters-north-america-llc-uniters-are-the-makers-of-this-couch-and-now-refuse-to-honor-t-1277423. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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