• Report: #996913
Complaint Review:


  • Submitted: Mon, January 14, 2013
  • Updated: Mon, January 14, 2013

  • Reported By: John D. in CA — lincoln California United States of America
p.o. box 33490 san antonio texas Internet United States of America

USAA USAA Claims Dept good insurance that disappears when needed Internet

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

We sustained a flood on Nov. 29 2012 damaging comic books collected as a child, a wedding dress, valuable books and other items in the home we rent.Total damage was 1/3rd what our coverage is for so we thought great. We won't lose any thing and we can get it replaced quickly so we started the process of inventory of all items lost.
We worked on 250 items taking photo's proving damage, labeling photos and then the process of verifying prices. The amount of work for the comic books was very time consuming. We stuck with it loosing just under 10k in goods. We during all this, over the 3 weeks it took to get the information, we tried repeatedly to contact our adjuster. He would not return any calls we made to him. We were not happy but dealt with it.
When it came time for the adjuster to contact us he posted to our account the list with depreciation of the items which fortunately we have replacement cost insurance. After telling him we refused the settlement offer for LESS THAN HALF of the value of items, he called and explained thats just how we payout loss like this.
 We are STILL working on a settlement but lost faith in USAA. So much for the time I spent in the service protecting the young man who when we spoke said he never was in the military. I guess i will contact my insurance commissioner and the attorney general in the state I reside.

This report was posted on Ripoff Report on 01/14/2013 07:06 PM and is a permanent record located here: http://www.ripoffreport.com/reports/usaa/internet/usaainsurance-companiesinternet-internet-69a21htm-996913. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on USAA

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?