USPS St Loius Accounting Dept. Of USPS Unable to resolve my domestic claim from Jan 2014 and it is now June St Louis Missouri

I filed 3 separate domestic claims for 3 separate insured boxes of dishes in early February 2014 for insurance. I purchased something on 1-14-14 and today is 6-10-14! I filed this claim timely, complied with all requests with complete documentation and was denied my 3 claims on 3/28/14. This is due to the inexperienced postal worker at my Local PO, as he did not document receipt of my broken items as he should have.

i happened to ask weekly about my claim and another local PO worker filed the correct forms and sent a letter on 4-5-14. I should not be penalized and denied my claim because my local PO employee did not know what to do. I filed an appeal on 4-30-14, as the USPS said in their letter and now it is June 10, 2014 and still no word. I want my appeal heard.

i had to mail claim for appeals to another address:

claim Appeals

po box 80141

st Louis, MO 63180-0141

I finally found a phone number to check my domestic claims and their auto prompts state my claim was denied but gives me no option for the appeal. I an now on a 66 minute hold and doubt they will ever pick up! My local PO person tried calling same number and it just clicks on a buzzing noise and does not pick up.

i will now try emailing the accounting dept. But it has taken me 4 months of frustration and not sure they will answer my email. This is not an easy customer service process. It needs to be fixed.

phone no for them is 866-974-2733

email is: helpdeskaccounting-stlouismo@usps.gov

claim nos.: 2551211; 2552075; 2552080

I cannot seem to get this resolved or paid and there is no easy way to communicate with the USPS. Please help!