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Report: #910398

Complaint Review: Uverse - Internet

  • Submitted:
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  • Reported By: Rob — Houston Texas United States of America
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  • Uverse Internet United States of America

Uverse UVERSE- HUGE BAIT AND SWITCH Internet

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Our Uverse bill has been steadily creeping upward over the past 9 months, going from about $140 a month to $245 a month. They claim we no longer have the type of package we originally signed up for and that we are mistaken 100%. Imagine that... the customer is mistaken. For a company that prides itself on its CRM, the customer should never be mistaken.  We know what a bait and switch is, and we know we were baited and switched. 

I have learned that A&T contracts with smaller local call centers and pays them commissions of over $100 for each Uverse account they close (close- meaning gain).  Obviously, these firms have no ties or accountability to AT&T and can say whatever they have to in order to close a deal. These firms couldn't possibly uphold the integrity that AT&T claims it has since there's no affiliation other than a commission-based relationship. AT&T then disavows the claims made by the salespeople who are trying to push its product.

Also, perhaps if AT&T didn't pay out these incredibly generous commissions to outside marketing firms, it wouldn't have to resort to dishonest and deceptive practices. 

UVerse is a good service- when it works properly- but it is too expensive and AT&T has become too corrupt. 

This report was posted on Ripoff Report on 07/11/2012 01:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/uverse/internet/uverse-uverse-huge-bait-and-switch-internet-910398. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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