Report: #919152

Complaint Review: VALIC

  • Submitted: Sun, July 29, 2012
  • Updated: Sun, July 29, 2012
  • Reported By: Gloria — Summerville South Carolina United States of America
    P.O. Box 15648
    Amarillo, Texas
    United States of America
  • Phone: 1-800-448-2542
  • Web:
  • Category:

VALIC Refuse to give cash disttribution after completing all paperwork. Amarillo, Texas

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In May, 2012, my husband's job transferred him from Macon, Georgia to South Carolina, I had to terminate my employment from my job, Bibb County Sheriff's Department. I contacted Peggy Crane, my financial advisor at Valic. She advised me that she was going to email the forms I needed to complete to received my cash distribution from Valic. After I was no longer working I took the forms to the Human Resource Dept. and had the Plan Administrator, Kedall Countryman to complete section 9. He signed the form on July 3, 2012. I faxed the forms to Valic. After I did not receive any response from them, I called and inquired about the forms. I was told that they received the form and that section 3 was not completed. (section 3 ask for the reason for distribution and I was suppose to complete this section) on July 9, I received a letter stating that the reason for not processing the form was because "According to your employer's plan, in-service withdrawals are not allowed" I completed section 3  which I only had to check a box and put the date that I terimated service, and faxed the form back to Valic. After about a week I called Valic and inquired about the form and was told that I had to get Kendall to resign the form. I explain that section 3 was not even on the form that Kendall signed and that section was to be completed by me. They still refused to process the form. I have spoken with two supervisors and several representives and what they are telling me do not make any sense. I advised them that the only thing they had to do was contact the employer and they will validate that I no longer am employeed at this job. They refuse to do anything to solve this problem.  I spoke with supervisor, Rickey Mimms, Rep. John (refused to give last name), who told me that all my paperwork was in order and he did not know why they had not process the forms. Maurice and supervisor, Shalane, who on July 18, 2012 stated that she would contact Kendall and verifiy this information. On July  28,2012 I received a letter requesting the forms to be completed again. In the letter they are asking me to complete section 1,2,3,4,6 and 10 and have Kendall to sign section 9. This is the same form that I completed and faxed to them. Why should I have to complete it again. I am mad and upset about this incident. I did everything that I was asked to do and they still refusing to send me my money. This is my money that I worked for and I am in need of my money. They are just playing games with me, and I don't have time for this type of behavior. I am wondering if they have my money after reading other complaints against this company. I would like for an attorney to contact me referrence to this matter.
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