• Report: #1090862
Complaint Review:

Value City Furniture

  • Submitted: Thu, October 10, 2013
  • Updated: Thu, October 10, 2013

  • Reported By: Jen R — Willoughby Ohio
Value City Furniture
Mentor Ave. Mentor, Ohio USA

Value City Furniture Horrible customer service; constant delays and push backs on delivery; STILL waiting for delivery (3 months later) Mentor Ohio

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We used to have great service with Value City Furniture but this past year has been an absolute rollercoaster with them.  We will never, and I mean never, buy any furniture from them or refer anyone to them because of the incompetence and horrible customer service, etc.  We moved into our new house and needed a new bed set.  We ordered the set called Marilyn -- all 7 pieces totaling $6,000.00. They gave us a delivery date for 6 out of our seven pieces of furniture for our move in date and the chest, which was part of the set was to be delivered August 31st.

In the mean time, we received our furniture which most of was damaged in some way. On top of the damage to our walls, door ways, etc. which we were responsible for, what bullshit.  We made several appointments with the VCF staff to have someone come out and "fix" the damaged items and every time, they either never showed up or they rescheduled to a time that was inconvenient to us. Finally, after the 8th or 10th (I lost count), I called them and explained the situation to them and was extremely irate, to say the least after nearly 10 times of this incompetent company attempting to "fix" our very expensive bedroom set.  I told the individual I spoke to that I expected some sort of compensation for our troubles, which would be more than reasonable.  The manager called my husband back in the morning with a joke of a credit of $70.  $70 after our $6,000.00 purchase -- plus the $500 we later spent in their store on a swivel chair.  A $70 credit?? They must have been joking.  I called several times and never got a return call from a manager. 

Finally, I got a hold of the manager, which mind you -- this was mid September, our chest still was not delivered AND it was mid September (which makes it 2 months since purchase that we did not receive part of our order) -- I spoke to her about the situation and apparently the only compensation they could provide was $70. Naturally, I got extremely angry and asked her "how do you feel that is sufficient after the thousands of dollars we have spent with your company and all of the horrible service, etc we have experienced??"  Her response was that "it is what they feel is necessary". 

Well what I feel is necessary is substantially more than that.  With that said, I will be calling their corporate office and reporting them, because companies like that get away with things like this -- who is to say other companies will too.  I mean, what kind of customer service is that?? A $70 credit after spending $7000.00+ in the store.  Unbelievable.

Jennifer, Willoughby, Ohio

This report was posted on Ripoff Report on 10/10/2013 04:52 AM and is a permanent record located here: http://www.ripoffreport.com/reports/value-city-furniture/mentor-ohio-44060/value-city-furniture-horrible-customer-service-constant-delays-and-push-backs-on-deliver-1090862. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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