ED Magedson – Founder
value point distribution775e blithedale #529 mill valley, California USA
value point distribution ordered hot tub over 3 months ago still did not receive it! mill valley California
I ordered a hot tub from valuepoint distribution in April and still have not received it. Similar to a previous complaint this company does not return emails or phone calls. If you call their sales number at 800-501-2068 you receive a message the number is no longer in service. If you call their customer service number at 800-501-2067 you are put on hold for about two minutes and when no one answers you are told to leave your name and number and they will call you back. I never received a call back. I was able to talk to someone on July 8th and they did send me an email that they tried to contact me by phone and email for delivery on June 30th. I checked my messages on the phone and there was none, nor did I receive an email about the delivery on June 30th. The email they sent me on July 8th stated my shipment would be shipped no later then July 30, 2014 and I would receive a tracking email. Well, here it is July 30th and I have not received any calls or emails from them. At this point I just want my money back if it does not ship out today.
This report was posted on Ripoff Report on 07/30/2014 11:20 AM and is a permanent record located here: http://www.ripoffreport.com/reports/value-point-distribution/mill-valley-california-94941/value-point-distribution-ordered-hot-tub-over-3-months-ago-still-did-not-receive-it-mill-1166138. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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