Valvoline Instant Oil Change VIOC : Damage To My Vehicle Occurred During Course of Oil Change Service Conducted at , Belfair, Washington,

Your mean scathing overkill rebuttal statement well represents that of an irresponsible bad juju spreading hit-job. I do not believe that you are actually officially representing VIOC, but perhaps you would be a perfect fit for such an infamous organization. Perhaps you should look into that possible opportunity. As it presently stands though, I think that you have ostensibly minimal -- if any -- credibility, standing, or value to add to this matter, so therefore it may become the best course of wisdom, civility, and overall action for you to simply back-off, step-off, and then just go away. Thank you extraordinarily, Sir.

Low mileage has very little to do with anything.  By the time a vehicle is 10 years old, mileage is largely meaningless -- things start to disintegrate due to age, even on a high-quality vehicle.  And GM does not make high quality vehicles.  They use the cheapest grades of rubber and have poor quality and poor design throughout.  Their vehicles barely outlast the (very short) warranty period.  Like I said, the issues you are describing are typical for a vehicle this old, and don't have anything to do with an oil change.  I'm not sure what you think an oil change involves, but it sure as hell can't mess up a computer or cause your headgasket to start leaking.  Most likely your vehicle was just parked for so long that you didn't notice all of these issues, which cropped up the first time you took it out.

Hey There Mr. Angry POS Bully/Hater Guy, In your uncontrollable urge to lash-out at me personally, you carelessly neglected to exhibit any class, decency, respect, and objectivity required in order to qualify your petulant rant as a legitimate meaningful distinguished rebuttal discussion of worth, credibility, and thus actual value. Your presentation of what you believe are facts, ended-up being nothing more than a vicious "hit-piece" issued for your own infantile personal amusement and trolling trouble-making nasty pleasure. You're is all disgrace. I have taken liberty to expose a few things about your desperate attention-seeking unstable venom-vitriol rant: (YOU SAID) "I'm not sure what you expect, given that your vehicle is a 15-year-old GM piece of crap from a brand that doesn't even exist anymore (in no small part because it had such an odious reputation for atrocious quality). The average life expectancy for anything made by GM is about 5-7 years, so your vehicle is way past that.

It's like a 97 year old complaining that they have aches and pains. On a car that old and as poorly made as yours, doing any kind of service is risky, because most of the time things are barely holding together as it is." (I SAY) WHAT DO I EXPECT? I EXPECT GOOD COMPETENT PROFESSIONAL VEHICLE SERVICE, NO MATTER WHAT THE AGE OF THE VEHICLE. MOREOVER, A 97 YEAR OLD LIKEWISE EXPECTS EXCELLENT MEDICAL PRACTITIONERS AND CARE IN ORDER TO BEST DEAL WITH ALL THOSE ACHES AND PAINS. HAVE-A-HEART, BUDDY!!!! FURTHERMORE, WHILE YOU HATE-ON GENERAL MOTORS VEHICLES AND BADMOUTH THEM WITH SUCH VICIOUS INTENSITY, YOU KNOW NOTHING AT ALL ABOUT MY PARTICULAR VEHICLE; ITS SERVICE HISTORY, HOW WELL MAINTAINED & UPGRADED IT HAS BEEN .... AND, OR COURSE, THE PRECIOUS FACTORS OF LOW-MILEAGE & LIGHT WEAR-&-TEAR -- FOR ITS AGE -- THAT APPLIES TO MY WELL-CARED-FOR GENERAL MOTORS VEHICLES ..... THEREFORE MINE STILL RUNS VERY WELL, AND IS BY NO MEANS A RUN-OF-THE-MILL CAR AT ALL. (YOU SAID) "The oil change techs were probably having problems because somebody else stripped out the drain plug or damaged somethingand it of course takes extra time to deal with that.

15-year-old GM plastic and rubber parts disintegrate if you look at them sideways. And if you are having coolant problems, you most likely have a bad headgasket, which has absolutely nothing to do with the oil change and has everything to do with your vehicle being old and poorly made." (I SAY) HOW HOLD-ON, MAN ..... YOU HAVE NO KNOWLEDGE OF WHAT REALLY HAPPENED DURING THE COURSE OF THE OIL CHANGE (ETC), SERVICE EVENT -- ONLY YOUR HYPER-OPINIONATED, THEREFORE MISGUIDED SUPPOSITION. HOW DARE YOU DICTATE TO ME WHAT WAS HAPPENING. THAT SILLY PRESUMPTION OF YOURS IS FOOLISH. I WAS THERE DURING THE WHOLE VEHICLE SERVICING EVENT .... I OBSERVED & WITNESSED EVERYTHING IN-PERSON .... FIRST-HAND ..... ENDURED THE ENTIRE FLAW-PLAGUED TROUBLESOME EXPERIENCE. MY ACCOUNT OF EVENTS IS FAR MORE RELIABLE THAN IS YOURS. YOU ARE WRONG. CASE CLOSED. BTW, THE OIL DRAIN PLUG WAS NOT STRIPPED ..... HEAD GASKET IS FINE ....... IT'S A SIMPLE MATTER OF TECHNICIAN INCOMPETENCE, COUPLED WITH A LACK OF PROFESSIONALISM, WORK ETHIC, INTEREST, AND CONCERN. (YOU SAID) "My advice would be to do the absolute bare minimum to your vehicle and to start saving up money for a new one.

It's ready for the junkyard." (I SAY) PLEASE KEEP YOUR MEAN-SPIRITED, DEMEANING & DISRESPECTFUL ADVICE TO YOURSELF AND STOP BEING A DREADFUL BULLY. YOU ARE WRONG (ON MANY LEVELS), AND YOU SHOULD CONSIDER ALL THIS, THEN OWN IT, AND LIVE WITH IT. PLEASE GO SOAK YOUR HEAD, THEN WITH GREATER LUCIDITY, DECIDE TO ACCEPT THE SHORTCOMINGS YOU'VE EXHIBITED HERE, THEN CEASE AND DESIST. THANK YOU, ANGRY SIR.

Amen to contents of aforementioned comment rebuttal title, as entirely apropos. I remain confident that The Valvoline Corporation is always on-the-lookout for a consumer & GM hater like the ostensible stone-cold compassion-bankrupt individual you seem to represent so well, unkind Sir.

I'm not sure what you expect, given that your vehicle is a 15-year-old GM piece of crap from a brand that doesn't even exist anymore (in no small part because it had such an odious reputation for atrocious quality).  The average life expectancy for anything made by GM is about 5-7 years, so your vehicle is way past that.  It's like a 97 year old complaining that they have aches and pains.  On a car that old and as poorly made as yours, doing any kind of service is risky, because most of the time things are barely holding together as it is. 

The oil change techs were probably having problems because somebody else stripped out the drain plug or damaged something, and it of course takes extra time to deal with that.  15-year-old GM plastic and rubber parts disintegrate if you look at them sideways.  And if you are having coolant problems, you most likely have a bad headgasket, which has absolutely nothing to do with the oil change and has everything to do with your vehicle being old and poorly made.

My advice would be to do the absolute bare minimum to your vehicle and to start saving up money for a new one.  It's ready for the junkyard.

...... and the dreadful story continues. What follows is the VIOC Corporate Customer "Swervice" response to the ludicrous debacle: Valvoline Customer Care: Maintenance checks Ticket= CC-301112 ItemType= 679 WS= 678V Valvoline Customer Care to me Apr 13, 2021 Michael, I certainly apologize for the frustration this has clearly caused. We have everything documented as far as the communication with Kenneth, it also shows that you have already contacted our corporate office and a claim has been filed and investigated by the management team.

Any claim or damage we document, is escalated to the store manager. They are responsible for investigating and finding the appropriate resolution. With Kenneth advising that your claim is denied, we cannot reverse his findings. If we are ever at fault, we are always happy to resolve the issue. Unfortunately since Kenneth has found that no fault was done on our part, we will not be able to move forward with the claim. Again, should you like to address any further questions regarding the claim denial....please call us here at Customer Care at 800-327-8242, as we are trying to help resolve your concerns, Michael.

Valvoline Customer Care -----------------------------------------------------------------------------

TO WHICH I REPLIED: Michael Donovan to CustomerCare@valvoline.com Apr 13 I am compelled to advise to that I do not believe -- nor trust -- Manager Kenneth and the VIOC organization. I feel abused, neglected, disrespected, gaslighted, unappreciated, run-through-the-milll and summarily discarded by said organization. I do have options available to me for exercising escalation in fair manner outside the bloody draconian self-serving corporate-clutches of the routinely perfunctory VIOC machine. Thank you for your participation in at least attempting to help me in the face of such huge odds against me. Sincerely, Michael

Donovan ----------------------------------------------------------------------------- ........ and then the following occurred: Valvoline Customer Care to me Apr 14 Michael, Understood....that is absolutely your right to do so. Sorry we could not help resolve your concerns. Again, please don't hesitate to reach out to us should you decide to speak with management regarding their decision. Our Customer Care Department can be reached at 800-327-8242. Thank you. Have a great day! Sincerely, Brittany W. Valvoline Customer Care -------------------------------------------------------------------------------------------- ......

to which my closing comments became: Michael Donovan to CustomerCare@valvoline.com Apr 14 Dear Brittany W., Thank you for providing your observation regarding my right to exercise options for grievance settlement pursuits outside of the biased confines of the VIOC organization. I too remain sorry that said organization has been ill-equipped to resolve my concerns and likewise unmotivated due to the negative impact generated via the mechanism of internal corporate suppression. Thank you again for your recognition and attendant honesty re: the aforementioned untoward condition. Brightest Blessings, Michael Donovan