Complaint Review: Verizon Wireless - Elgin Illinois
- Verizon Wireless 777 Big Timber Road Elgin, Illinois United States of America
- Phone:
- Web: www.verizonwireless.com
- Category: Cellular Phone Companies
Verizon Wireless Unethical, Unprofessional, Liars, Harassment, Not to be trusted Elgin, Illinois
*Author of original report: Verizon Wireless - Update
*General Comment: VERIZON WIRELESS CUSTOMER SERVICE RUDE
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We have been Verizon Wireless customers for almost 8 years and always paid our bill on time, every time. In May 2011 they failed to acknowledge our monthly payment. I ran a tracer on the money order payment we sent through the U.S. Postal Service Accounting Service Center in St. Louis, MO. They returned a copy of the money order, both sides, which showed that Verizon did indeed receive my payment and deposited it in their J.P. Morgan Chase bank account on 5/31/2011.
I sent a copy of the money order and a letter of explanation to the attention of the Billing Manager at their Customer Service Dept. in Elgin, IL. Several days later I received a phone call stating the receipt of the information and that they would credit my account within 3-5 business days. Despite several phone calls, Emails back and forth and a number of months gone by, they still have not credited my account.
On September 1, 2011 my wife and I cancelled our Verizon account in writing and sent a prorated monthly payment. We then opened two T-Mobile pay as you go wireless accounts. Since then, Verizon has continued harassing us by calling us 2-3 times every single week about the money that we do not owe them, which now they say is $131.00 and change.
It is truly amazing that after being loyal and responsible customers for the past 8 years who always paid our bills on time, every time, that they would treat us like this. They are truly an unethical company, habitual liars and a plague to be avoided at all costs!
This report was posted on Ripoff Report on 10/25/2011 07:07 AM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-wireless/elgin-illinois-60123/verizon-wireless-unethical-unprofessional-liars-harassment-not-to-be-trusted-elgin-i-791897. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Verizon Wireless - Update
AUTHOR: Rick - (USA)
SUBMITTED: Thursday, February 09, 2012
Verizon continued harassing us for over 5 months through automated phone calls 3 times weekly and letters from collection agencies. As of early February 2012 it appears that the harassment has stopped at least for now.
#1 General Comment
VERIZON WIRELESS CUSTOMER SERVICE RUDE
AUTHOR: Arnie - (United States of America)
SUBMITTED: Tuesday, October 25, 2011
I WAS THE CUSTOMER FOR VERIZONE WIRELESS SINCE 2004 ...
I PAY MY BILL ON TIME..I'M A ROYAL CUSTOMER.
I HAVE PURCHASE A LG COSMO TOUCH..
BUT ABOUT OVER 1 YEAR MY PHONE HAVING PROBLEM..
THEN I CALL CUSTOMER SERVICE THEY ARE VERY NICE AND HELPFUL..
THEY SEND ME A REPLACEMENT PHONE..
BECAUSE I HAVE INSURANCE ON MY PHONE..
BUT ABOUT 1 MONTH AFTER I RECEIVED MY REPLACEMENT PHONE THE PHONE HAVING PROBLEM..
THE INCOMING VOLUME IS VERY LOW EVEN I TURN ALL THE WAY HIGH..
THE SPEAKER PHONE BARELY HEAR OTHER PARTY..
SOMETIME I HAVE TO PUT RIGHT ON MY EAR TO LISTEN..
TODAY 10/25/11 I WENT INTO VERIZONE STORE IN 399 BALD HILL ROAD IN RHODE ISLAND..
I TOLD THE PERSON WHAT HAPPEN TO MY PHONE..
HE JUST LISTEN TO IT AND SAY THE PHONE WORKING FINE.
HE SAY NOTHING WRONG WITH THE PHONE.
I TOLD HIM THAT I USED EVERYDAY I KNOW WHAT WRONG WITH THIS PHONE AND ALSO MENTION THAT THIS PHONE IS A REPLACEMENT ONE.
HE SAY THAT MY INSURANCE WONT COVER FOR THE PHONE UNLESS IS DAMAGE.
HE IS VERY RUDE AND UNPROFESSIONAL..HOW CAN YOU HIDE SOMEONE LIKE THAT EVEN THE MANGER?
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