Verizon wireless Verizon cell service Chris executive relations Pay for working data does not work phone calls constantly get dropped when I try to call back I have to turn my phone off two or three times they just drag their feet they're not fixing the problem New York New york

I have had Verizon phone service I would guess 12 to 15 years over the last 6 years the service has gone very much downhill. I've had to replace my phone a few different times due to Verizon the time before this was because they went from 3G to 4G. My phone calls constantly get dropped when I'm on an important phone call also I have no working data I am paying $40 a month for service I am not getting the month before last they give me $20 off my bill this last month they give me the whole entire month off that still does not excuse the rest of the years that I have failed to get good service I have made several reports to Verizon about my service over the years. The last claim when I contacted Verizon the other day on the phone they told me that my phone was not compatible well when I purchased this phone at Best buy Best buy sent me across the parking lot in Missoula Montana to the Verizon store at the Verizon store the lady inserted a new SIMs card in my phone and told me that blue phones was a good phone and very compatible with Verizon. I have been trying to get Chris from the executive relations to try to fix my phone he keeps giving me the runaround I am on the third week of a open case number 2910-729 on the 18th he sent me an email after I talked to him on the phone offered me $240 credit off for 6 months off on further bills that's all good and fine but that does not excuse all the years that I have had faulty service today he called me and this morning early and told me wanted to know what kind of phone I wanted and told me that he wasn't sure that they would ever be able to fix my phone I told him what kind of phone I wanted he said he had to have a meeting with the executives the higher ups to see if they would okay me having that phone he came back and got a hold of me about 3:10 this afternoon my time and told me that they refuse to do it because it is a prepaid phone and they have no way to pay for a new phone he also indicated that he cannot guarantee if my phone is fixed it'll be working 100%, due to the fact that it was not purchased by Verizon and was not compatible well why did the lady at Verizon and put the first SIMs card in the phone and tell me it was very compatible and then some months ago I had called and complained and they sent me a SIMs card from the Verizon wireless people another card to put in my phone which they told me to price the back off of this is unfair business practice this guy has no intent on fixing my phone or resolving this issue.