Report: #746535

Complaint Review: Vesta - At&T

  • Submitted: Tue, June 28, 2011
  • Updated: Mon, January 07, 2013
  • Reported By: Anonymous — Cashion Oklahoma United States of America
  • Vesta - At&T
    11950 SW Garden Pl.
    Portland, Oregon
    United States of America

Vesta - At&T Vesta - T-Mobile Fraudulent charges to my credit card under both Vesta AT&T and Vesta T-Mobile neither of whom I have ever used Portland, Oregon *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

*Consumer Comment: ATT Vesta Karma will be on you

*UPDATE Employee: Vesta e Customer Support

Show customers why they should trust your business over your competitors...

I have 2 fraudulent charges to my credit card from Vesta in Portland, OR.  One under Vesta AT&T and the other under Vesate T-Mobile, both on the same date.  I have never done business with this company.

I have contacted my credit card company to dispute the charges.  Everyone should always check the charges on their statements to be sure they are legit.  This one would cost me over $100!

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder Author of

Rip-off Report PO Box 310, Tempe, Arizona 85280
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This report was posted on Ripoff Report on 06/28/2011 02:18 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Consumer Comment

ATT Vesta Karma will be on you

AUTHOR: alisharan - (United States of America)

I call to followup regarding a supervisor who was unapologetic about the double authorization. The rep claimed that they do not show two auth. codes, well of course not when you're trying to rip people off, especially this economy! I knew the ATT supervisor was not going to fax in the required documentation to my bank to release the hold. I called today and got another supervisor who in turn read the opposite of what occurred during the call which was on three way with the bank. Said the bank refused to cooperate, which is false. Then to be hung up on today by another supervisor, Eric. Wow ATT you're a class act! Your reps will face their karma someday! I requested to have my card pulled from the system by calling back and speaking to Taylor, who was very nice and apologetic. ATT will bury themselves one day! Bring on the lawsuits! People can not afford to be treated this way, nor can they afford for their accounts to be held up twice!
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#2 UPDATE Employee

Vesta e Customer Support

AUTHOR: Vesta ecustomer support - (USA)

Vesta processes millions of prepaid recharge payments each month on behalf of telecom companies and their customers. We continually monitor orders for unauthorized or fraudulent use of payment devices, and actively work with customers to resolve any issues or disputes promptly and fairly. This is evidenced by our A rating by the Better Business Bureau.

If you have questions regarding a charge from Vesta on your credit card bill or bank statement, email or call toll free 888-440-9956.  A representative will be glad to assist you. 
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