Vip member store Purchased items but never received Internet

I was charged for these items including a monthly fee but never received the items. I emailed to cancel my monthly fee immediately after my order, but this was never canceled. I was charged, but upon calling, I was issued a refund for the monthly fee.

After several phone calls & emails to the company to ask where my items were or inquiring about a refund, I was told that they couldn't provide me with a direct number to the shipping department, and my issue would be send to the shipping department &/or "upper management." No names or phone numbers were provided, but they said they were located in the same CA office.

First, they offered me a 50% refund on several occasions which was never given. In addition, they said they would re-order the items. Then, they said they'd cancel the items, and I was offered a 100% refund which was never given after countless phone calls to their main number. They also said that someone would call me back within 24 hours (on numerous occasions) which never happened.