Complaint Review: VIP Readers Service - lakewood Ohio
VIP Readers Service Shelly Betarie Scammed And Cant Cancel! lakewood, Ohio
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Basically i received a call from VIP Readers Service in December. From what i understood and what the recording said was that i could call to STOP or make Changes to my order and subscription. I received a bill for 39.99 from them and i called customer service to cancel the rest of the subscription. The rep said that i cannot cancel and that i was basically obligated to pay 39.99 for the duration of the subscription which is 24 months. (total of $960)...I told her to let me speak to a supervisor and was very uncooperative on having me talk to sumone above her with authority. After a 10 minute argument she finally put me on hold and transfered me to a supervisor which originally she said that she could not do that, which was a lie. I finally got in touch with a supervisor (Shelly Betarie) and she let me hear the recording when i actually purchased it. When i was aggreeing to the contract there was never a point to where it says that i cannot cancel or obligated that i could not stop the subscription. After reviewing the recording, the agent was basically telling me what to say because i was at work and doing other things at the time. The recording also clearly says that if i would like to STop or make Changes then call customer service at 1-888-369-7323. Im not paying that much money for something i dont even read, especially if its 24 months. SUmone please help me get this canceled!
This report was posted on Ripoff Report on 01/21/2010 09:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/vip-readers-service/lakewood-ohio-44107/vip-readers-service-shelly-betarie-scammed-and-cant-cancel-lakewood-ohio-557836. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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