Complaint Review: Viscom Technology Group - Chaska Minnesota
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- Author Not Confirmed
- Viscom Technology Group 4064 Peavey Road Chaska, Minnesota U.S.A.
- Phone: 877-882-4562
- Web:
- Category: Computer Manufaturers
Viscom V2 Premier Computer - Viscom Technology Group ripoff Chaska Minnesota
*Consumer Comment: im not letting them rip me off
*Consumer Comment: lets try this
*Consumer Comment: It cost what??? That is highway robbery.
*Consumer Comment: It cost what??? That is highway robbery.
*Consumer Comment: It cost what??? That is highway robbery.
*Consumer Comment: i know how you feel
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Purchased the V2 Premier Computer (Viscom Technology Corp., Inc) through ShopNBC April 11, 2004 and recieved shipment within a week. The computer just did not work properly and tried to use the on-line diagnostic service that was part of the problem to access the problems, but could not access the site - digital lifeline.
Viscom tech told me to do a system restore and should be fine. It was not fine, actually got worse. The wireless mouse started working improperly. Had to call the manufacturer of that product and they sent me a new mouse and reciever. After several calls to Viscom (between tech support and software support), they agreed to send me the operating system to load again. That took a week to recieve.
I had to load the operating system everytime I wanted to use the computer which took hours. Popping and crackling noises started. The hard drive crashed. This all happened with less than 1 1/2 weeks trying to use this system.
In going back and forth with software/tech support this pushed me over the 30 day return policy time. Viscom agreed to send out a motherboard and hard drive, they will not allow you to return the cpu tower to replace or fix the problem.
Had to wait and call a designated company to send a tech out to replace the parts (you only have 15 days by which to return the old parts/by the tech) or you voided your warranty. You, yourself cannot replace them. I would not do this anyway, since I do not have that knowledge, nor did I know what these parts even looked like.
When the box arrived, I called Benchmark to send a tech out. I explained to the individual at Benchmark what the contents looked like, and they said the parts were there and sent out the tech. The tech said the hard drive was not there and I had to call Viscom when the hard drive arrived a few days later to get authorization again to send out a tech. Viscom refused to have a tech come out and stated I had to pay for a tech to install the hard drive myself and send in verification that a tech did install the hard drive. So much for computer warranty.
This battle went on for over a month. I called almost daily, with a tech stating that someone would call me back. Well, you can forget them ever calling you back. By them not calling me back, the 15 days elapsed on the hard drive that was sent, thus voiding my warranty.
I had no other choice but to call customer service at ShopNBC. They rep stated she will file a report and should get a phone call back within 2 days. I finally got the feeling they would help resolve this.
Well, after calling 4 more times, once per week, I finally recieved a call today July 19th, from a supervisor from ShopNBC that they will allow me to send the computer back. I have to wait for a RAM packet (7-10 days). All software and peripherals have to be sent back for acceptance of return. It will take up to 60 days to make sure the return is finalized and return of any payments.
The reason I am writing this report, is to let others know, if planning on purchasing this computer system, hook it up as soon as you get it and use it. Make sure you have no problems. The 30 days starts from the time you placed the order, in order to return the system. If you have any problems, do not let them give you the run around, and go over that 30 days. If you do, you will be in a nightmare.
A new system, costing over $2400.00, should not have the problems and frustrations, countless lossed time/personal hours wasted, that I had, nor the run around between software/tech support. Actually a new system, period, should not have these many problems in such a short period of time. You cannot tell if any of the added peripherals work (digital camera, etc)if the system doesn't operate properly.
Patti
Cave Creek, Arizona
U.S.A.
Click here to read other Rip Off Reports on v2premier
This report was posted on Ripoff Report on 07/19/2004 06:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/viscom-technology-group/chaska-minnesota-55318/viscom-v2-premier-computer-viscom-technology-group-ripoff-chaska-minnesota-99629. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#6 Consumer Comment
im not letting them rip me off
AUTHOR: Jill - (U.S.A.)
SUBMITTED: Thursday, August 19, 2004
well i copied all email but some how some were missing but the ones i do have i copied along with these reports i asked for a return kit they said i was able to get one but i have to refrim this i did but no reply came back i still havent recieved my kit for my speakers the computer crashed and i paid extra money for desk top service lol they told me they only come to house if computers are broke lol my mouse wont work now printers messed up what do they concider brokin i dont have the soft ware i need they sent me a sugestion on how to fix my computer it didnt work i even download from thier site here is like over a week my new computer collecting dust im on a rent center computer that works better lol im taken these copies of reports and emails sending to anyone whose gonna listen even to the media if i have to i paid 148 bucks extra for desk top services the operator from shopnbc told me this means they fix any problem i had with the computer and if the couldnt they replace my computer with a new one lol . i hope they send my return kit and refund my money for the desk top services i never received befor my 30 days are up and i dont beleave we should have to pay for shiping and handling i paid that once already it thier stuff thats defective matter of fact i beleif they should refund my shiping coast i allready paid to get the computer here this all could have been aviod if tech would just came and fixed my computer i suggest you all copies these reports to take action lets get a petion going even to stop this company im game
#5 Consumer Comment
lets try this
AUTHOR: Jill - (U.S.A.)
SUBMITTED: Wednesday, August 18, 2004
lets all copy every report and go to the atterny genarls office then if that gets us no were lets copy these reports get the news invloved how would they like us then?
hell i agree with the lady who wanna start a suiet against v2 look im so upset i paid 148 dollars extra for thiere 12 month desk top aka tech suport the agreement was they fix my computer if it breaks down or im having trouble also the rep at shopnbc told me if tech couldnt fix it they replace my computer because i bought thier 12 month desk top services lol thats a laugh the tech suport told me that they only do house calls for broken parts only can someone please tell me the term tech means?
and when i showed shopnbc copy of all these reports thier comment was "you find gate way and othier on those nasty sites to
#4 Consumer Comment
It cost what??? That is highway robbery.
AUTHOR: Nancy - (U.S.A.)
SUBMITTED: Tuesday, August 10, 2004
$2400.00? You've got to be kidding me! That is highway robbery.
I just lost my computer to a power surge and a bad power strip, so am now sharing a puter till I get mine rebuilt. I'm buying the parts one at a time, but know what they cost.
Motherboard and CPU $137.99
Hard Drive (160 gig) $99.00
DDR RAM (256K) $43.85
My tower/power supply is fine so I didn't need a new box. That's all it costs to build the guts to a computer paying retail prices online. It will take me an hour or so to put it all together, then another hour to install the OS.
I hope your computer is working perfect now and continues to do so for quite a few years. I'm sorry to hear you got ripped off like this.
#3 Consumer Comment
It cost what??? That is highway robbery.
AUTHOR: Nancy - (U.S.A.)
SUBMITTED: Tuesday, August 10, 2004
$2400.00? You've got to be kidding me! That is highway robbery.
I just lost my computer to a power surge and a bad power strip, so am now sharing a puter till I get mine rebuilt. I'm buying the parts one at a time, but know what they cost.
Motherboard and CPU $137.99
Hard Drive (160 gig) $99.00
DDR RAM (256K) $43.85
My tower/power supply is fine so I didn't need a new box. That's all it costs to build the guts to a computer paying retail prices online. It will take me an hour or so to put it all together, then another hour to install the OS.
I hope your computer is working perfect now and continues to do so for quite a few years. I'm sorry to hear you got ripped off like this.
#2 Consumer Comment
It cost what??? That is highway robbery.
AUTHOR: Nancy - (U.S.A.)
SUBMITTED: Tuesday, August 10, 2004
$2400.00? You've got to be kidding me! That is highway robbery.
I just lost my computer to a power surge and a bad power strip, so am now sharing a puter till I get mine rebuilt. I'm buying the parts one at a time, but know what they cost.
Motherboard and CPU $137.99
Hard Drive (160 gig) $99.00
DDR RAM (256K) $43.85
My tower/power supply is fine so I didn't need a new box. That's all it costs to build the guts to a computer paying retail prices online. It will take me an hour or so to put it all together, then another hour to install the OS.
I hope your computer is working perfect now and continues to do so for quite a few years. I'm sorry to hear you got ripped off like this.
#1 Consumer Comment
i know how you feel
AUTHOR: Jill - (U.S.A.)
SUBMITTED: Monday, August 09, 2004
its sad how companys today still get way with screwing over the lil guys i to bought thier hunk of junk yes it was from shopnbc to im so mad i could kick my own a*s. i was so upset i copied these and sent it to shopnbc hopefully it will do some good i told them that next time i stick to qvc or hsn and i told them i wanna return the computer lol well if it dosent help it sure as hell a slap in thier face a pride getter i was pissed i need to reinstall windows but didnt have the disk oh well i should have got a dell
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