• Report: #958525
Complaint Review:


  • Submitted: Mon, October 22, 2012
  • Updated: Mon, October 22, 2012

  • Reported By: JOSEPH/DON/ — bellevue Washington United States of America
9840 Willows Road NE Suite #100 Redmond, WA 98052 redmond, Washington United States of America


*Consumer Comment: A lot of talk in hindsight as his attempt to confess?

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I started working for Webmarketingsource.com..  In the short two year period I worked for this company I can honestly say it was the worst employment atmosphere and the most unprofessional atmosphere that I have truly ever encountered..
They didn't even have a sign on their building with their company logo.. I wondered why until I started working there...     
The first thing I noticed was that there were a lot of FELONS working for this company.. I had came from the Real Estate Investing Industry where I learned Intergrity is KEY no matter what so to say the least I wasn't used to working around so many people who were felons.. Someone told me that even the Owner for Visible.net was a felon himself and he used to sell crack on a street corner in Seattle.. I was very dissapointed to say the least after I started to realize what kind of company I had went to work for...

  I was starting to notice that almost every client at this company was extremely unhappy and unsuccessful.. I became their top Consultant in a short amount of time, then I became one of their TOP managers.. I broke all kinds of records there at that company, but unfortunately about a year and a half into working their I had finally had enough! Literally, ALL of my clients were extremely unhappy, unsuccessful and not only that but I was selling people $9,750 programs and these clients were supposed to have their site built within 30 days, I was having COUNTLESS client calling me and saying "What's going on? " Many clients would never receive call backs from their technicians.. Many clients in fact, after 60 days still had no website!!! This is after they spend almost $10,000!! I couldn't take it anymore!!! I sat down with the Owners their multiple times and asked them what was going on? Their famous response was maybe you shouldn't sell the most expensive website?? That was the answer to them taking peoples money and doing nothing for them?  When the time this all started happening I started to really think to myself "What on Earth have I gotten Myself into? I had all of these clients that now I knew Visible.net was going to rip-off!!   I started to think to myself how I could help these clients that Visible.net was ripping off completely blind!!   
So I ended up quiting the company and notifying the Attorney General in the State of Washington.. I shared with the Attorney General exactly what Visible.net had been doing to their clients, and I shared with them how they used me as a mule in an industry that I had no prior Knowledge of.. I made an appointment with them and Filed a Report...... I hope my report was able to help out some of the poor people I signed up with that company.. I felt terrible once I found out I was being lied to and being used as a mule..                

 Shortly after leaving the company, the ATTORNEY GENERAL OF WASHINGTON STATE filed a lawsuit against Webmarketingsource.com/captures.com/Visible.net for ripping people of and charging peoples credit cards without their permission..  I am writing this today so in the future NO ONE ELSE will be ripped of by this fraudulent company who changes their name like they change their underwear.. HUGE REFLAG BTW.... I cant tell you how many times my clients called me because they could NEVER get ahold of their technicians.. That was one of the biggest complaints besides getting NO RESULTS FROM THEIR SERVICES!  STAY AWAY FROM THIS COMPANY!! THEY WILL RIP YOU OFF GO TO THE BETTER BUSINESS BUREAU SEE FOR YOURSELF!!!

This report was posted on Ripoff Report on 10/22/2012 06:48 PM and is a permanent record located here: http://www.ripoffreport.com/reports/visiblenet/redmond-washington-98006/visiblenet-webmarketingsourcecom-capturescom-i-called-the-attorney-general-on-visible-958525. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

A lot of talk in hindsight as his attempt to confess?

AUTHOR: FairI5faiR - (USA)

I do not, and have not ever worked for Kreative, Visisble.net or any of their former names and DBAs.
I have worked in this industry for almost tweleve years however, and am very familiar with Kreative, and all of their immidiate competitiors - especially the ones operating out of the greater Seattle area and/or "Utah".

I have seen a lot of salespeople come, then mostly go. A majority of them claiming a fundamental conflict in morals and ethics that they encounter as part of the sales job. BULL S***. That's an excuse weak salespeople use in an attempt to at least walk away seeming like a decent guy. Let me back up and preface my next paragraph(s) for those who may read this, but are unfamiliar with this very speicific industry...

Kreative (previously known as Visible.net, and Caputres before then), is one of approximately ten main corporate entities that currently exsist in the Seattle-area, that were all cut from the same cloth. 
All the companies broke off and descendended from a couple of B2V (technically but B2C funcationally) companies that ended up in Seattle from the east coast, as well as Utah. 

These companies originally all went after the same lead sources as the others did, and they all sold infamous SEO (Search Engine Optimization), giving SEO a bad name in the late 90s - early 2000s. Although there were some variation  to the product/service offered and the methods used to cultivate leads, the process was basically the same: find contact info for unsophisticated people from rural America that had good creidt or cash, introduce them to the world of eCommerce, then sell them the dream & ide aof making their own income, being their own boss, by selling them a competitive edge (SEO, SMM, Blog Marketing, etc.). 

The fact is, most of the website owners (or webmasters) have no business dabbleling in eCommerce. Often, these eCommerce Solutions companies train their sales guys to sell their products/services to anyone, and they do so too well. They end up with clientle who are sold on the dream, and can't wait to give you their money, but lack even the most basic of computer skillsets. 

In all fairness though, these companies' official stance is simply that for a price, a service will be provided. And these companies do deliver what they've been paid for. 

Too often however, the CUSTOMERS (yes the same one who insisted that you would make him pseado-milliionaire this year if he just spends $6kw with you, and 30 minutes every night learning the business) get upset when their ridiculuous expectations aren't met. These clients believe that they understand the components of a successful ecommerce business after two, 30-minute phone conversations, although before that day, they did not even know what Youtube was. They pay the last few $thousands available via their personal credit cards, convinved that they cannot fail.

Despite the MILLIONS of other websites a site is typically competing with at any given time, they cannot fathom how they could not succeed if they've spent some money and time into their business. And when come a couple months, and they don't make any significant money, they are quick to call companies like Kreative a scam, quit their online busines, and run to the police and/or their credit card issuer, oftentimes lying and even commiting credit and financial fraud to atttempt to get their money back.

The following are the three points I wants to make: 

1) Companies in this industry (like the one I work at, or Kreative for example) do vary quite a a bit in characteristic, culture and mission statement. Many of them actually do have a lot of talented people working for them, and not just sales guys. Especially lately, our industry has gotten smarter and learned that sustainability comes from satisfied clients. We are always trying to get away from the "hit it and quit it, on the first date" approach that was so common before. 

2) I always strive to work with clients who will bring profitable expereience to the table, when I can. However if I end up in a closing conversation with a mom & pops type of couple with a "What's Google" experienece for example, I will do my job and secure the product/service that will be most beneficial to them for their budget. In a nutshell, althoguh we would love to work with smarter clients, these not-so-computer-savy clients make us a lot of money. Do I feel 100% about every single deal I close? No. But I take home approx. $35k/mo after taxes (yes, a month)... I am williing to sacrafice feeling 100%.For me, providing my wife, my children, my parents and the rest of my fmaily and my friends the life I currently do for them is more important than anything else. 

The guy who wrote this blog post? If he actually had that much of a problem, he should have quit way before two years with the company. I'm sure he was "okay" enough with that was going on while he was making money I'm sure. Which is fair enough - a lot of us do what we don't thinkwe would when the reward justifies it. But it we did it, and got paid for it, own it. It doesn't make anyone a better person to act like they have some feelings avout what they did in hindsight.

3) People need to take ownership of their actions. If they make STUPID business decisions, there is no bail-out. You are not a child, and there is no father or mother figure who can have evrerything be forgiven and made to go away, just because you didn't know better. If you make stupid decisiosns, you live with the repercussions. You cannot try to commit financial /credit card fraud in atttempts to get your money back. It's illegal. 

Be more aware, and smarter with your decisions, then take ownership of them. 
I was told that it's a mistake to let a fool keep his money. 

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