Report: #996849

Complaint Review: Vivint

  • Submitted: Mon, January 14, 2013
  • Updated: Mon, January 11, 2016
  • Reported By: smoore440 — Greenville South Carolina United States of America
  • Vivint

    United States of America

Vivint APX Alarm Failed to tell me how to cancel until deadline past for auto renewal.  Internet

*Consumer Comment: The part of the contract they refer to is on page one of the contract you signed with them...

Show customers why they should trust your business over your competitors...

I originally signed a 5 year contract with APX Alarm.  I did research them beforehand and I did see a few complaints but not very many.  The installers were polite and the system seemed to work fine.  A couple months before my contract was up, I asked about canceling.  They said I needed to contact them closer to the date that my contract will end.  I contacted them a week before it ended and they said I needed to send an "Intent to Cancel" letter which they did tell me how to send that in.  They never had the courtesy to remind me that any letters received after the date of auto renewal would be void and completely ignored.  I sent in the form and a couple months later, they are still charging my credit card.  When I complained they explained that my letter of intent to cancel was received 4 days after my contract automatically renewed for another year and there was nothing that they could do.  They kept repeating that there was a South Carolina law (I'm in SC) that they had to follow and they could not change my contract in any way and they kept repeating that the information about auto renewal was clearly on my original contract that I signed 5 years ago.  

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#1 Consumer Comment

The part of the contract they refer to is on page one of the contract you signed with them...


It's in all caps and boldface and says, in part:

The term of this contract is for (x) months and will auto renew after the original or any subsequent renewals.

The contract must be cancelled, in writing. at least thirty days before expiration,

It's about 1/3 of the way down the first page and VERY prominently placed...have you even read it yet?

I DON'T work for them, but have had their service for over two years now and HAVE read my contract.

I don't see the Ripoff.

Just be sure to cancel in a proper and timely manner before it renews again...Good luck.

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