• Report: #965685
Complaint Review:


  • Submitted: Tue, November 06, 2012
  • Updated: Wed, January 13, 2016

  • Reported By: PSR — Austin Texas United States of America
PROVO, Utah United States of America


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All the reports that this company fights you canceling your contract must be true. It happened to me.  I knew I had to give written notice 30 days prior to my contract canceling.  The contract is not 3 years or 36 months it is 39 months.  I started the process in May when the contract was canceling in September. 

I called to tell them that I was canceling the contract they put me through to a person that tries to get you to stay.  Finally they tell me I can email a request to ar@vivint.com when I called back to make sure they got it they said they didn't and now to send it to support@vivint.com.  I sent it again.  I know they got it because I listed to part of an VM that was trying to sell me again - they won't take no for an answer.

Since I had complied according to the contract and sent written notice I didn't think about it until my credit card was charged.  I called to tell them to take it off and they said my contract had renewed and basically too bad.  This man says they never got anything in writing which I knew was a lie because of the VM left. When I asked to speak to a manager he said he was the manager.  When I asked to speak to someone higher he said they don't answer phones. I hit the ceiling!  I had done everything required.  Now they say it has to be a hand signed email. 

This company is evil and I don't know how they sleep, I really don't.   This is not over.  As much as I hate class actions - I hope an attorney sues them and gets it class actioned. 

This report was posted on Ripoff Report on 11/06/2012 06:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vivint/provo-utah-/vivint-apx-vivint-inc-after-written-notice-still-wont-cancel-contract-provo-utah-965685. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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