Complaint Review: Vivint
Hi everyone, I live in Washington State and I signed a contract with vivint then APX in 2009 and I was mindful enough to call the customer service dept. about a week before my contract was about to expire and then renew automatically. I was told that I can fax my cancellation letter in so it would get there on time. I did that; however, I found out that you need to call and talk to the account resolutions dept to push it through.
I call them on a daily basis to get updates on the cancellation process. When I talked with them last time they said that it was received and would take up to 48 hours to process! I told them that it needs to be processed ASAP and that I would be calling twice a day to follow up on their progress. They processed it over the phone.
I informed them that the conversations are being recorded for legal purposes so that if in the event that my contract renews and I am charged for future services It would lead to litigation. Beware of the offer that salesmen say about free advertizing for their company. Read the contract carefully and if you do sign take into account that you will go through a coarse of red tape getting out of a renewal even if you send in your cancellation letter. Just a note... Check their address out on google maps and see what you think.....
This report was posted on Ripoff Report on 08/08/2012 07:23 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vivint/provo-utah-75217/vivint-alarmsnbsp-when-you-send-it-in-by-letter-or-fax-call-them-daily-provo-utah-924552. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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