Vivint APX Alarm Auto Renewed my Contract for a YEAR when I called to cancel prior. Provo, Utah

 

Last June or July the FTC made it illegal for alarm companies to auto-renew anyones contract. Call Vivint and tell them that you are going to report them to the State Attorneys office, FTC, and BBB if they don't permit you to cancel your services immediately. Don't listen to the B.S. that cancellation departments give you, all companies lie to prevent people from canceling. Send a written letter canceling your services certified mail and request a return receipt so they can't say, "Oh, we never got it" - Best of luck!

**to the lady who clearly is an idiot: ADT does not send "some guy 3 months later in plain street clothes" - ADT guarantees service calls within 24 hours- GUARANTEED... Also, EVERYONE who works for ADT not only has thorough background and drug testing completed, but they are uniformed, licensed professionals. You clearly are either not that bright, or you work for Vivint/a competitor... I'm not sure why you would even mention ADT when the gentlemen posting this didn't mention ADT. Get a life lady. 

It's a Scam

When you sold your home and moved into a new home Vivint will come to your new home and set up your new home with the equitment at now cost to you. Vivint makes moving easy, just go online to your account and click the Move Request... They will get you all set up. Vivint is the best, try to call ADT and talk to someone for help... or even ask ADT to come fix your broken panle... They will put you on a 3 month waiting list and some random guy in streert clothes will show up to fix your broken equitment. If they even choose to show up. Vivint promises to be to your home within 72 hours to fix any problem with a company clothing, and name badge on.