VIVINT  HUGE RIP OFF!!!  FAULTY EQUIPMENT, LACKING CUSTOMER SERVICE, AUTO ROLL OVER ON CONTRACT W/NO NOTICE Salt Lake City, Utah

1 - System was never installed properly, wires were cut too short for the plug - took forever for that to get fixed

2 - Once activated the system will go off w/o notice or cause. 

3 - Did not come with the big discount on my home owners like i was promised.

4 - From what I understand from other consumers, cancellation is still a nightmare, claims of never receiving the cancellation notice, even when it's FAXED in.

5 - With a 5 year contract, a good "customer-oriented" company would at least make an attempt in writing to advise the consumer when it's time to renew/cancel. 



Exactlly how many senior citizens do you think this has happened to?



Vivint is a waste of time, money and effort.  I promise they will receive a notice from me about cancellation, I can't wait to get rid of this useless system! I, like approximately 2000 other victims, have reported them to the Better Business Bureau.  The reason the name change is the other companies they used to work under got sued.  They have a C+ rating with the BBB in part due to Government actions against them and their high volume of complaints.



Good Luck to you, Sir, as you are stuck with them, I hope your experience is better than mine. 

"not that I still hold on to the ppwk, etc".

You should, had you bothered to read it, have found that you have to cancel IN WRITING at least 30 days before expiration of the original term of the contract or it will automatically renew in one year intervals until properly/timely cancelled.

It's on page one of the contract you signed in BOLD FACE ALL CAPS.

Really hard to miss.

What didn't work right on your system?  I've had mine for over two years with no problems whatsoever.

No, i DON'T WORK FOR THEM.