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- Report: #234845
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| Vivitek & ShopNBC 48017 Fremont Blvd.
Fremont, California U.S.A. |
|
Vivitek & ShopNBC Bought a 51" DLP Vivitek tv that I received on 12/12/06 damaged. Called both companies to have it fixed and 2 months later it's still not fixed. Fremont California
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On 11/26/06 I order a 51" DLP Vivitek tv from ShopNBC which I received on 12/12/06. The tv was received damaged so I called the same night ShopNBC and they told me to call Vivitek which I did. Vivitek said they had a company that service thier tv's this is IAI.
I was assigned a case # which both companies use and was told they would send out the part. I received the part on 1/15/07 I called IAI at 800-367-0531 and left a message with my info stating I had the part. I also called Vivitek and they said the policy is they have 48 hours to respond back to me to set up a day and time to repair the tv.
It has been 3 weeks and 3 days and still no call from a tech to repair the tv. What will it take to have this problem resolved? I call almost daily to all three companies ShopNBC, Vivitek and IAI but nothing has happened.
Theresa
Manchester, Maryland
U.S.A.
I was assigned a case # which both companies use and was told they would send out the part. I received the part on 1/15/07 I called IAI at 800-367-0531 and left a message with my info stating I had the part. I also called Vivitek and they said the policy is they have 48 hours to respond back to me to set up a day and time to repair the tv.
It has been 3 weeks and 3 days and still no call from a tech to repair the tv. What will it take to have this problem resolved? I call almost daily to all three companies ShopNBC, Vivitek and IAI but nothing has happened.
Theresa
Manchester, Maryland
U.S.A.
This report was posted on Ripoff Report on 02/07/2007 09:18 AM and is a permanent record located here: http://www.ripoffreport.com/reports/vivitek-shopnbc/fremont-california-94538/vivitek-shopnbc-bought-a-51-dlp-vivitek-tv-that-i-received-on-121206-damaged-called-234845. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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