Report: #532066

Complaint Review: Vonage - - The Broadband Phone Company

  • Submitted: Wed, December 02, 2009
  • Updated: Wed, December 02, 2009
  • Reported By: David — colorado Springs Colorado USA
  • Vonage - - The Broadband Phone Company

    United States of America

Vonage - - The Broadband Phone Company will not cancel account on request, deletes records of request, Internet

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The service worked great while I had it. Unfortunately the equipment was broken over a year ago (in transit during a deployment, not Vonage's fault). Since then, I've just used them to forward my calls since I lived and worked in Idaho but had a Colorado cell phone number. I intended to buy more equipment from them when I needed it.
I moved back to Colorado, and am living with people who already have a phone service, so I temporarily don't need Vonage. I called to cancel my account on July 5th, 2009. My plans were to go back to Vonage when I get my own place in 1-2 years.

Vonage stopped sending my account notifications, but continues to quietly charge my credit card account. They've charged nearly $200 without my permission. They've looked at my account and can see that I havn't been using it, but they've deleted any record of me calling except for once in the past year.

I called several days ago to cancel (a second time). The person I talked to today refused to refund me because she had no record of my call back in July, but she had no record of my call just a couple days ago either. She called me to respond to a call she had no record of?

She told me my account is cancelled (even though this time she has no record of me requesting it either), and I won't be charged anymore. I don't trust her at all though, I've already notified my credit card company to accept no further charges from them.
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This report was posted on Ripoff Report on 12/02/2009 09:34 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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