Complaint Review: VONAGE - Groveport Ohio
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- Author Confirmed
- VONAGE 2400 SPIEGEL DRIVE SUITE G Groveport, Ohio U.S.A.
- Phone: 866-243-4357
- Web:
- Category: Telephone Companies
VONAGE Ripoff Vonage is a MASTER at misrepresentation of a service and trying to rip me off for void, discontinue service. GROVEPORT OHIO
*Consumer Suggestion: Number Transfer from your telco isn't usually that fast
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Vonage is a master at misrepresentation of a service. I contacted an order taker to sign up for their phone/Internet service. I had the order taker check to see if my home phone number was available so I could keep this number. She put me on hold and told me she would check. She came back to me with great news it was available. I said are you sure it is? She yes it is!
I received the router connected it and then tried a cell phone to call my number and it would go through? I contacted Vontage Customer Service which took 30 minutes on hold. Once I made it to a live person they said it is NOT available which in all honesty met I was lied to by the ordertake. After this and a route which stopped working after a few days they told me it would cost $109.00 to cancel my account.
Can you say RIP-OFF!! Lied to in the beginning about my number being avaiable. They have my credit card info so I'm sure they will charge me one way of another. Thought about canceling this credit card!
Todd
ANTIGO, Wisconsin
U.S.A.
This report was posted on Ripoff Report on 05/17/2006 10:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/vonage/groveport-ohio/vonage-ripoff-vonage-is-a-master-at-misrepresentation-of-a-service-and-trying-to-rip-me-of-191936. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
Number Transfer from your telco isn't usually that fast
AUTHOR: Dave - (Canada)
SUBMITTED: Wednesday, May 17, 2006
When I signed up for Vonage, I had to fill out a notice to send to my Telco to have them release my current number.
Vonage gave me a virtual number to use in the meantime while waiting for my Telco (not Vonage) to transfer the number.
The first guy probably just looked up the area code to tell you that the number *could* be used by Vonage, once transferred. The second guy probably looked in the list of currently available numbers and didn't see it.
Since they want a cancellation fee, you might want to hang on to your Vonage account to see if your old number does transfer over.
Alternatively, contact your telco and make sure that they know you are revoking any authorization for Vonage to take that number. Because they might do that do you as well, then you'd be even worse off.
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