Complaint Review: VONAGE - Internet
- VONAGE VONAGE.COM Internet United States of America
- Phone: 800-980-1455
- Web: VONAGE.COM
- Category: Telephone Companies
I lost my credit card. my bank (BOA) issued a replacement. 2 week later my vonage payment post on my new credit card. i never updated my payment info nor did i get any information from vonage that the credit card was decline. my first call was to bank of america to see if the had removed the credit card block.. they advised me the card card was canceled & the charge was posted on my new card. i call vonage to see how they updated my new card info without my consent. they advised me that the bank automatically updated my info and send it to them. bank of america security policy is they do not share any customers info... CONSUMERS BEWARE... vonage is a security risk to your financial information...
This report was posted on Ripoff Report on 07/03/2012 01:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vonage/internet/vonage-credit-card-fraud-internet-906301. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Sooooo
AUTHOR: The Outlaw Josey Wales - (United States of America)
SUBMITTED: Tuesday, July 03, 2012
Mocha huh????? Have a nice day
#1 Consumer Comment
So
AUTHOR: MochaG - (United States of America)
SUBMITTED: Tuesday, July 03, 2012
So it comes down to that you believe the Bank or Vonage. Would you contact your bank again and ask them about how the automated info update works when a canceled/lost credit card gets replaced? The meaning of "sharing customer information" may be different from what you are understanding right now.
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