Vonage The Broadband Phone Service Ripoff! Vonage you really get what you pay for, almost nothing! Internet

Candance I see where you have rebuttaled other postings. You must work for Vonage. I'm with the original poster of this complaint. Vonage is a scam. Read my posted complaint. How can several other people have the same complaint from all over the USA.

Candance I see where you have rebuttaled other postings. You must work for Vonage. I'm with the original poster of this complaint. Vonage is a scam. Read my posted complaint. How can several other people have the same complaint from all over the USA.

Candance I see where you have rebuttaled other postings. You must work for Vonage. I'm with the original poster of this complaint. Vonage is a scam. Read my posted complaint. How can several other people have the same complaint from all over the USA.

Candance I see where you have rebuttaled other postings. You must work for Vonage. I'm with the original poster of this complaint. Vonage is a scam. Read my posted complaint. How can several other people have the same complaint from all over the USA.

I too am a current vonage customer and have carefully read all the complaints from this site. I have had no problems with the service i recieved my router hooked it up and have had phone service ever since. As for being theives because they only use credit card payments and dont send a bill, well people you pay 30 dollars a month for phone service that anywhere else you pay three times that amount. As for no bills its a convience and cost factor not a ripoff and you can pay your vonage bill with a check because i do. After reading some of these complaints it seems that there are alot of consumers that want eveything for nothing. If you are not happy and do not want to continue with service then it is also your responsibility to make sure you are not still charged as vonage IS NOT the only company that does this.

We went with Lingo instead of Vontage since it is quite a bit cheaper, but both work the same via a VOIP box connected to your cable modem. We had the same problem at first, no one could hear us, but we could hear them fine.

It wasn't the VOIP at all, it was due to having an older cable modem from Cox Cable. (3 yr old one.) As soon as we bought a new modem and hooked it up, the phone has worked perfectly. The sound quality is clear as a bell and we couldn't be happier with it.

The cable companies upgraded this past year and gave their customers more bandwidth up and down. The VOIP phones require a LOT of bandwidth, so you must have a new cable modem or they won't work correctly. If you are experiencing problems and your cable modem is over a year old, get a new one and that should solve all your problems with your VOIP.

911 a few months ago was not very good because they didn't send the address to 911 dispatchers. Now Vonage has partnered up with Intrado and is providing Full E911 where it displays the Address and Phone Number.

Dialed them about two weeks ago when my neighbor's house caught on fire. You have to enable it for it to work and will get a confirmation email when it is activated.

Vonage is great if you never need to dial 911. They do not support that ability.

I have had Vonage for over a year now and pay $27.24/mo. month after month. No hidden taxes or fees. The cell phone companies could learn a lot from Vonage. It never goes up and it has all the features that big phone company, which will remain nameless, has and even more. Unlimited long distance and I choose my own area code. What could be better?! I had my phone number and full service within minutes of ordering this service so I don't understand about the outgoing and incoming thing. I will NEVER switch back to that other phone company! Vonage service is always there and I've never had trouble with dropped calls. If I would have know it was so good I would have gotten it as soon as Vonage was in business.

A real-time, up to the minute detailed bill of the usage, incoming and outcoming. I imagine that they require use of a credit card to avoid losing money on people who use services and don't pay. If a credit card is declined, they try it again over a period of time and don't block the service for about 10 days. I also imagine that they don't send paper bills to keep costs down. Guess they figure there is no need to send a paper bill when payments are automatically taken out and account activity is available online.

If they did bill like conventional telephone services did, the cost of the service would likely rise significantly.

I do agree that the commercials are obnoxious, however!

ANYONE that would do buiness with this outfit is getting set up to get SCREWED!!!! Can't get a bill and MUST pay by credit card? Read all the ripoff reports, people. Anyone that won't send you a bill and will not let you pay by check like most all legitimate companies do is doing it for one reason. To screw you!! Once you agree to have your card drafted on a regular basis good luck getting it to stop.

Stay away is my advise. Besides, who in the world would do business with a company that has such obnoxious advertising?

I had my installed and was able to make calls, both incoming and outgoing in just a few minutes, so I don't understand why you would have to keep your regular telephone line. Actually, both my phone and fax lines were working within minutes.

The telephone service has been fine. I do have occasional issues with trying to send a fax, but can usually fix that by inputting the area code if a local number or a 1 in front of the area code and number if not local. Theoretically, I am not supposed to have to do that, but if it works, it works.

Part of your problem could be your internet service. Every great once in awhile, I may get a bit of static, but that is usually when Comcast is working on the cable lines or there is extremely high traffic. If my cable goes down for any reason, then calls are automatically routed to my cell phone.

I will put up with an occasional problem and pay $39 a month for unlimited phone service and fax line (the $39 includes taxes!). I would never go back to SBC or the other cariers.

I had my installed and was able to make calls, both incoming and outgoing in just a few minutes, so I don't understand why you would have to keep your regular telephone line. Actually, both my phone and fax lines were working within minutes.

The telephone service has been fine. I do have occasional issues with trying to send a fax, but can usually fix that by inputting the area code if a local number or a 1 in front of the area code and number if not local. Theoretically, I am not supposed to have to do that, but if it works, it works.

Part of your problem could be your internet service. Every great once in awhile, I may get a bit of static, but that is usually when Comcast is working on the cable lines or there is extremely high traffic. If my cable goes down for any reason, then calls are automatically routed to my cell phone.

I will put up with an occasional problem and pay $39 a month for unlimited phone service and fax line (the $39 includes taxes!). I would never go back to SBC or the other cariers.

I had my installed and was able to make calls, both incoming and outgoing in just a few minutes, so I don't understand why you would have to keep your regular telephone line. Actually, both my phone and fax lines were working within minutes.

The telephone service has been fine. I do have occasional issues with trying to send a fax, but can usually fix that by inputting the area code if a local number or a 1 in front of the area code and number if not local. Theoretically, I am not supposed to have to do that, but if it works, it works.

Part of your problem could be your internet service. Every great once in awhile, I may get a bit of static, but that is usually when Comcast is working on the cable lines or there is extremely high traffic. If my cable goes down for any reason, then calls are automatically routed to my cell phone.

I will put up with an occasional problem and pay $39 a month for unlimited phone service and fax line (the $39 includes taxes!). I would never go back to SBC or the other cariers.