Complaint Review: VPI Pet Insurance - Brea California
- VPI Pet Insurance P.O. Box 2344 Brea, California U.S.A.
- Phone: 800-540-2016
- Web:
- Category: Health Insurance
VPI Pet Insurance ripoff: VPI won't pay their claims Brea California
*Consumer Comment: ASK ANY CUSTOMER SERVICE REP
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I have been using VPI Pet Insurance for my dogs for over 5 years. When I first signed up back in 2001, the customer service rep told me that it was okay to gather all my claims for the year and submit them at the same time at the end of the claim year. I specifically asked because this is what I do with my employer's Flexible spending plan and find that arrangement most convenient. So basically that is what I have done every year with few exceptions.
This year when I did that, I received a note back from VPI saying that they would not pay one of may claims (the largest, of course) because it was more than 180 days old. I missed the "cut-off" by a little over 1 month. I explained to VPI that I was submitting my claims all at once as I was told to do when I first signed up. They cited the 180 day policy and absolutely would not budge on their position even though I was following what their customer rep told me to do when I first signed up and I wasn't that late in the first place. But NO, they won't help me.
This is TERRIBLE customer service to someone who has faithfully paid a lot more to VPI than was received in benefits and who has been a good customer for 5 years. And when they actually do pay, they only pay a very small portion of your Vet bill. This company is a TOTAL RIPOFF and I recommend you DO NOT do business with them.
Cindy
Carlsbad, California
U.S.A.
This report was posted on Ripoff Report on 06/15/2006 06:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vpi-pet-insurance/brea-california-92822/vpi-pet-insurance-ripoff-vpi-wont-pay-their-claims-brea-california-196641. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 Consumer Comment
ASK ANY CUSTOMER SERVICE REP
AUTHOR: Yourfriendly_ripoffdestroyer - (U.S.A.)
SUBMITTED: Monday, August 18, 2008
they will tell you that there is no deadline for any claims...what else is cool is they do NOT raise premium for each claim submitted....LIKE MOST COMPANIES DO!!! no wonder they have been in business for over 20 years, outlasting over 40 competitors. funny....
Advertisers above have met our
strict standards for business conduct.