Wageworks Cont'd to deny me access to my wageworks debit/credit card even after I provided the documentation that they requested and verified that they received the documentation by phone from the providers office Lexington,Ky and San Mateo,California Nationwide

 They are the co.that handles the flexible spending acct for our hospital They cut off my card that is used to pay med. expenses without any prior notice When I received the e-mail I immediately contacted them to attempt to resolve the problem. Was told what I needed to do and the time frame for the reinstatement of my Card. I went to the provider and they faxed the correction/credit,I called them from the providers office to make sure they in fact rec'd adequate documentation and they assured me that they had rec'd it and it would take 2-3 days (they would send me an e-mail) for my card to be reactivated. 2 weeks,still no card re activation and they now say it will be another week b/c they said I did not notify them that the documentation had been sent. Even though they admitted to rec'ing the phone call from me while at the provider 's office. When asked for a supervisor they told me I could write a letter to their excuetive escalation team that they had no phones. But that after rec'ing my letter they would call me in 1-2 days. The money that backs this card is my own money,that is deducted weekly from my check.... I'm very unhappy with the length of time it is taking to resolve this matter,because of their incompetence. I will not be using their service again and plan on contacting my employer to see if I can change my deductions now and get the money I have put in back.