Wageworks Misleading Information that lead us to lose almost $1,000 San Mateo CA

I simply wanted to receive a refund of the check I sent them just last week. My wife and I were under the impression that services would start from the day they got the check going forward. Or at the least coverage would start the following month. We were shocked to find out when we got a bill for yet another $913 for coverage to be activated and the money I sent went towards a month that had already come and gone. If that had been made clear I never would have sent the payment as my very low income family could not afford to pay $900 towards coverage that we never used for a month that was already past.
 
The 1-800 customer service number has been no help as the about half dozen reps I talked to barely spoke any English between them. And when I requested to speak to a supervisor and got someone who spoke English, she was very unsympathetic of my situation and simply told me I can submit a complain in writing.
 
We never used any coverage in May. And June is almost over. And you guys want another $900 before coverage in June is even active. This was all a mistake. If I had known I would be paying for a month that was over we would have simply waited and got coverage elsewhere that would start when we needed it.
 
We dont plan on using the coverage and didnt use the coverage that apparently we paid for in May. We simply would like to be refunded as this was all a mistake and a misunderstanding. I was hoping for a little sympathy as my small family can not afford to reach into our savings for another almost grand. Coverage hasnt even officially started and how hard would it be to send us a check for coverage that was mislead from the start.