Complaint Review: Walmart.com - Nationwide
- Walmart.com Nationwide USA
- Phone: (800) 966-6546
- Web: Walmart.com
- Category: Advertising / Deceptive
Walmart.com Makes promise prior to sale; does not follow through on promise after sale Nationwide
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Purchased a product on-line through Walmart.com several days ago. After committing to the purchase; I received an email showing what I purchased, when, payment information, etc. Later, I received another email confirming a delivery date of 3/13/15. This was not an "estimated" delivery date or a "plus/minus" delivery date; it was a "confirmed" delivery date! This was important to the sale since I had a wedding to attend the afternoon of the 14th and this was my present to the bride and groom.
Today is the morning of the 14th, and still no package; so, I telephoned Walmart. Going to the long and short of it, Walmart informed me it wouldn't be delivered until 3/15/15-----THE DAY AFTER THE WEDDING!!!!! Walmart apologized, gave me a c**k-n-bull story how they arent responsible for Fedex and USPS, then eventually refunded 20% of the purchase price to my card; however, none of that covers the fact that they gave a "definate" delivery date which was relied upon. I guess my advise to others is NOT to put your faith in a Walmart commitment; and what good is it to deal with a business if their word is not reliable?
This report was posted on Ripoff Report on 05/14/2015 07:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/walmartcom/nationwide/walmartcom-makes-promise-prior-to-sale-does-not-follow-through-on-promise-after-sale-na-1229129. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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