Complaint Review: Wells Fargo Bank - Carmichael California
- Wells Fargo Bank 5051 Auburn Blvd Carmichael, California United States of America
- Phone: (916) 338-2143
- Web:
- Category: Banks
Wells Fargo Bank Incompetent service Carmichael, California
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Service at this branch is incompetent.
These people just don't
understand that incompetent service -- even with a smile -- is still
incompetent service. If I want to chat with someone I'll go to a bar.
When I want banking service my bank better provide it -- or I'm going
elsewhere.
The head "banker" [some category of employee above
teller] would not release $3,300 in funds that, according to a manager
from Wells Fargo's main customer service line, told me should be
released. The manager told me that while I was standing in the bank
waiting for the "banker" to find someone to authorize the release of the
money.
The "banker's" branch manager would not release the
funds either [he was available to the "banker" by phone -- but not to
me] and his boss was not available to anyone.
Two hours later,
and in response to a call from a Wells Fargo main customer service line
manager that was initiated by me, whoever finally "authorized" the
release had no more information than did the folks at the branch office.
AND only after the release was "authorized" did the branch office
folks admit they had only $1,500 in travelers checks available [not the
$3,000 I needed]. The "banker" refused to send a courier to a nearby
branch to get the other $1,500 in travelers checks -- and looked at me
like I was an alien when I asked.
The air of self-importance of
everyone in the branch was palpable and repugnant.
FYI --- The
fella in line next to me wanted to withdraw $10K but the branch did not
have the money to give him -- and nearby branches refused to assist.
Unbelievable.
My Saturday plans were shot due to Wells Fargo
stupidity -- and their fundamentally flawed system for releasing funds.
Obviously,
from now on we're going to do our banking elsewhere.
This report was posted on Ripoff Report on 06/05/2010 12:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wells-fargo-bank/carmichael-california-95841/wells-fargo-bank-incompetent-service-carmichael-california-610684. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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