Complaint Review: Wells Fargo Home Mortgage - Nationwide
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- Wells Fargo Home Mortgage www.wellsfargo.com Nationwide U.S.A.
- Phone:
- Web:
- Category: Loan Modification
Wells Fargo Home Mortgage Loan Modification BS Nationwide
*Consumer Suggestion: suggestion
*Consumer Suggestion: suggestion
*Consumer Suggestion: suggestion
*Consumer Suggestion: suggestion
*Consumer Comment: Wells Fargo Loan Modification
*Consumer Comment: Wells Fargo Loan Modification
*Consumer Comment: Wells Fargo Loan Modification
*Consumer Comment: Wells Fargo Loan Modification
*Consumer Suggestion: go to the top of wells fargo
*Consumer Suggestion: go to the top of wells fargo
*Consumer Suggestion: go to the top of wells fargo
*Consumer Suggestion: go to the top of wells fargo
*Consumer Comment: your loan is probably in a mortgage securities package
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We have been trying since November to keep our home from being foreclosed. I have spent hours on the phone getting the runaround from employee to employee who know little or nothing about our account. It is BS to have to call the 800 number and never get the same person!!!! AGGRAVATING!!!
No one at the local branch can help me! I was told in November to submit a hardship letter along with the necessary financial info. I had originally contacted the "HOPE" hotline and they took all my info. Then a rep from WF called for me to send the other information in and said he would be the one we would be talking to through the process. Desmond was his name... What a bunch of BS, haven't heard a peep from Desmond since then...
So, after submitting the information we finally get a letter from WF at the end of December with "moretoreum" aggreement that we would make a January payment of $400, February payment of $400 and then a March payment of $14000 before they would consider a loan modification for us!!!! I called WF AGAIN to see if there was something we could do about the March payment because of course we don't have that kind of funds just laying around (bankruptcy last year...)
The rep told me at that time we could make the January and February payments and then CALL them prior to the March payment to make "arrangements"... so we signed the paperwork and made the first two payments. I called at the end of February to make our "arrangements". The rep specifically TOLD me that I did not have to make the March payment as it was being rolled into the rest of our loan and was being submitted officially as part of the loan modification process. I asked her a few times, are you sure we don't have to send you anything for March, she said NO. I did however have to send all our financial info yet AGAIN and the hardship letter, AGAIN.
I called a few times to check the status of things, find out how we were coming along on our 30-60 day review. I was always told it was still in review. I ASKED EACH TIME-Do I need to make a March payment, are you sure??? No, you do not was always the reply...
So fast forward to Friday, April 10th. I call to check the status, hoping to hear good news as I found out the day before the bankruptcy trustee had given up any interest so our last hurdle in keeping our home was to get our loan reworked with WF. The first person to answer the phone transfers me to another person who tells me "oh You're in FORECLOSURE!!!" WTF???
I'm shocked, what I say??? They transfer me to yet another person, I'm like what's going on we've done everything you've told us to. They transfer me to their collections department... person number 4 now. Some cold, heartless, unfeeling soul who flat out says "You are in foreclosure because you failed to make the March payment."
What the hell I say? YOUR COMPANY TOLD ME NOT TO!!!!! I have been nothing but cooperative in the matter. "I'm sorry ma'am, I understand you're upset and I'm not trying to argue with you." drones the b*tch. UPset?! Now there's an understatement! What do I do? I start crying, I cannot lose my house, we're trying to make this work! I thought the whole point in a loan modification was to help everyone?
Our home was on the market for the last two years, it has NOT sold. What makes WF think they're going to get anything out of it. Why not work with the people who want to stay? Who WANT to work something out?
The droning agent told me we could call the 800 number and see if we qualify for any loan modifications.... Ummm, hello, isn't that what heck we've been doing for the last 6 months????!!!! You'll have to submit a hardship letter and your financial info....AGAIN!!!
WELLS FARGO LIES!!!!!! The customer service reps LIE!!!! They lead you down one path and then screw you over!! I'm am absolutely, positively infuriated!!! It was especially a blow to read in the paper just that morning that WF had made an enormous profit for the quarter, RECORD earnings... just screwing us little people trying to survive in this economy right now.
IF you are trying to rework your loan be careful!!! Don't let them lie to you too!
Another unhappy customer
Newberg, Oregon
U.S.A.
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This report was posted on Ripoff Report on 04/13/2009 02:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wells-fargo-home-mortgage/nationwide/wells-fargo-home-mortgage-loan-modification-bs-nationwide-443262. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#13 Consumer Suggestion
suggestion
AUTHOR: Sterling - (U.S.A.)
SUBMITTED: Saturday, June 20, 2009
Send letters to your Congressional Representatives and the Obama Administration and ask them to open an investigation and use federal subpoenas to find out what Wells Fargo is really up to. They are not really helping and I suspect there are many more out there. We have strength in numbers so lodge complaints.
#12 Consumer Suggestion
suggestion
AUTHOR: Sterling - (U.S.A.)
SUBMITTED: Saturday, June 20, 2009
Send letters to your Congressional Representatives and the Obama Administration and ask them to open an investigation and use federal subpoenas to find out what Wells Fargo is really up to. They are not really helping and I suspect there are many more out there. We have strength in numbers so lodge complaints.
#11 Consumer Suggestion
suggestion
AUTHOR: Sterling - (U.S.A.)
SUBMITTED: Saturday, June 20, 2009
Send letters to your Congressional Representatives and the Obama Administration and ask them to open an investigation and use federal subpoenas to find out what Wells Fargo is really up to. They are not really helping and I suspect there are many more out there. We have strength in numbers so lodge complaints.
#10 Consumer Suggestion
suggestion
AUTHOR: Sterling - (U.S.A.)
SUBMITTED: Saturday, June 20, 2009
Send letters to your Congressional Representatives and the Obama Administration and ask them to open an investigation and use federal subpoenas to find out what Wells Fargo is really up to. They are not really helping and I suspect there are many more out there. We have strength in numbers so lodge complaints.
#9 Consumer Comment
Wells Fargo Loan Modification
AUTHOR: Jan - (U.S.A.)
SUBMITTED: Monday, May 04, 2009
Your comments have me really scared. I filed for a loan modification last month since my salary was reduced by 50%. Now, Wells Fargo has cut me off from making Internet payments and has not posted my payment that I sent 9 days ago. I have called repeatedly and they cannot give me an explanation. I have always been current with my payments. I am worried that they are purposely not posting the payment since I have over $200,000 in equity and only $85,000 left on my loan. As of today, I have written to the White House and to my local officials regarding the inability to make a timely payment once a consumer requests a loan modification.
#8 Consumer Comment
Wells Fargo Loan Modification
AUTHOR: Jan - (U.S.A.)
SUBMITTED: Monday, May 04, 2009
Your comments have me really scared. I filed for a loan modification last month since my salary was reduced by 50%. Now, Wells Fargo has cut me off from making Internet payments and has not posted my payment that I sent 9 days ago. I have called repeatedly and they cannot give me an explanation. I have always been current with my payments. I am worried that they are purposely not posting the payment since I have over $200,000 in equity and only $85,000 left on my loan. As of today, I have written to the White House and to my local officials regarding the inability to make a timely payment once a consumer requests a loan modification.
#7 Consumer Comment
Wells Fargo Loan Modification
AUTHOR: Jan - (U.S.A.)
SUBMITTED: Monday, May 04, 2009
Your comments have me really scared. I filed for a loan modification last month since my salary was reduced by 50%. Now, Wells Fargo has cut me off from making Internet payments and has not posted my payment that I sent 9 days ago. I have called repeatedly and they cannot give me an explanation. I have always been current with my payments. I am worried that they are purposely not posting the payment since I have over $200,000 in equity and only $85,000 left on my loan. As of today, I have written to the White House and to my local officials regarding the inability to make a timely payment once a consumer requests a loan modification.
#6 Consumer Comment
Wells Fargo Loan Modification
AUTHOR: Jan - (U.S.A.)
SUBMITTED: Monday, May 04, 2009
Your comments have me really scared. I filed for a loan modification last month since my salary was reduced by 50%. Now, Wells Fargo has cut me off from making Internet payments and has not posted my payment that I sent 9 days ago. I have called repeatedly and they cannot give me an explanation. I have always been current with my payments. I am worried that they are purposely not posting the payment since I have over $200,000 in equity and only $85,000 left on my loan. As of today, I have written to the White House and to my local officials regarding the inability to make a timely payment once a consumer requests a loan modification.
#5 Consumer Suggestion
go to the top of wells fargo
AUTHOR: Dave - (U.S.A.)
SUBMITTED: Monday, April 20, 2009
I had the same experience. You cannot go through loss mitigation in Fort Mill. You must go to the top of Wells Fargo to get anywhere. Here are some emails to try. I got immediate responses. Keep following up weekly and keep records of everything. marycoffin@wellsfargo.com,cara.k.heiden@wellsfargo.com,Janel.Pelc@wellsfargo.com Almedina.Delic@wellsfargo.com Branden.Townsend@wellsfargo.com Sanja.Wichmann@wellsfargo.com kimber.dehning@wellsfargo.com
Also go to NACA. Amazing nonprofit group that will help you restructure your loan and negotiate with Wells Fargo. There are alot of steps and paperwork but they will advocate for you and guide you and it is completely free.
good luck to you
#4 Consumer Suggestion
go to the top of wells fargo
AUTHOR: Dave - (U.S.A.)
SUBMITTED: Monday, April 20, 2009
I had the same experience. You cannot go through loss mitigation in Fort Mill. You must go to the top of Wells Fargo to get anywhere. Here are some emails to try. I got immediate responses. Keep following up weekly and keep records of everything. marycoffin@wellsfargo.com,cara.k.heiden@wellsfargo.com,Janel.Pelc@wellsfargo.com Almedina.Delic@wellsfargo.com Branden.Townsend@wellsfargo.com Sanja.Wichmann@wellsfargo.com kimber.dehning@wellsfargo.com
Also go to NACA. Amazing nonprofit group that will help you restructure your loan and negotiate with Wells Fargo. There are alot of steps and paperwork but they will advocate for you and guide you and it is completely free.
good luck to you
#3 Consumer Suggestion
go to the top of wells fargo
AUTHOR: Dave - (U.S.A.)
SUBMITTED: Monday, April 20, 2009
I had the same experience. You cannot go through loss mitigation in Fort Mill. You must go to the top of Wells Fargo to get anywhere. Here are some emails to try. I got immediate responses. Keep following up weekly and keep records of everything. marycoffin@wellsfargo.com,cara.k.heiden@wellsfargo.com,Janel.Pelc@wellsfargo.com Almedina.Delic@wellsfargo.com Branden.Townsend@wellsfargo.com Sanja.Wichmann@wellsfargo.com kimber.dehning@wellsfargo.com
Also go to NACA. Amazing nonprofit group that will help you restructure your loan and negotiate with Wells Fargo. There are alot of steps and paperwork but they will advocate for you and guide you and it is completely free.
good luck to you
#2 Consumer Suggestion
go to the top of wells fargo
AUTHOR: Dave - (U.S.A.)
SUBMITTED: Monday, April 20, 2009
I had the same experience. You cannot go through loss mitigation in Fort Mill. You must go to the top of Wells Fargo to get anywhere. Here are some emails to try. I got immediate responses. Keep following up weekly and keep records of everything. marycoffin@wellsfargo.com,cara.k.heiden@wellsfargo.com,Janel.Pelc@wellsfargo.com Almedina.Delic@wellsfargo.com Branden.Townsend@wellsfargo.com Sanja.Wichmann@wellsfargo.com kimber.dehning@wellsfargo.com
Also go to NACA. Amazing nonprofit group that will help you restructure your loan and negotiate with Wells Fargo. There are alot of steps and paperwork but they will advocate for you and guide you and it is completely free.
good luck to you
#1 Consumer Comment
your loan is probably in a mortgage securities package
AUTHOR: Mimirayo - (U.S.A.)
SUBMITTED: Monday, April 20, 2009
I was having ALOT of difficulty with Wells Fargo and their unfufilled promises of modification. I found out recently that my loan is in one of those mortgage backed securities. Part of the problem is now that Wells is only servicing these loans. If they modify them they risk being sued by the "investors".
The "investors" ARE now suing them because they mirepresented the loans that are in the packages, which will then make Wells Fargo charge is even more and be even more reluctant to modify loans.
(((ROR Redacted)))
This site may help in writing the letter to Wells, especially since your house has been on the market for a while. There is a lot of technical jargon which you may want to take out, bu it's a good start. I have also contacted my Governor and Senator....you have to keep on them, but they might help.
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