• Report: #429450
Complaint Review:

Wells Fargo Home Mortgage

  • Submitted: Sat, February 28, 2009
  • Updated: Mon, March 02, 2009

  • Reported By:prairieville Louisiana
Wells Fargo Home Mortgage
655 South 50th St West Des Moines, Iowa U.S.A.

Wells Fargo Home Mortgage WILL NOT RESPOND TO ANY COMMUNICATION West Des Moines Iowa

*Consumer Suggestion: Send this information to the right place

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Ref: Loan # xxxxxxxxxx Client # xxx

After Hurricane's Gustav and Ike, Wells Fargo Bank offered my family a moritorium on my mortgage payments. I am currently in repayment negotiations of that moritorium with Wells Fargo, however they have not told me what that "repayment plan" is nor have I received any paperwork, let alone signed anything.

Hurricane Gustav and Ike tore over Louisiana in September of 08, and after communicating (telephonically) they said when I could begin making payments again to contact them and they would work with me on a repayment plan, which at that time I wanted to have the moritorium payments just put on the end of my loan because I had a great credit rating, had no late payments on anything and absolutely no negatives, my credit history was all current and in good standing, and I communicated that to them, they again said they would work with me and that this WOULD NOT affect my credit rating in any way.

I communicated with Wells Fargo to begin making my mortgage payments again in November/December, and they said they would be in touch. They were not in touch with me, and I could not get an answer from anyone, let alone talk to the same person, Wells Fargo employees acted like no one knew what was going on. So I began making my mortgage payments again. I DID make my January and February payments in full ($1,291.52) and I have never been late. January payment was mailed from our home in Prairieville, Louisiana on January 9th to Wells Fargo Home Mortgage, P. O. Box 660455, Dallas, Texas 75266-0455 and as per the copy of our Chase Bank statement, Wells Fargo cashed that check # 2088 on January 16, 2009.

February payment was posted by Wells Fargo on February 9th. Yet on my credit report, my Wells Fargo Home Mortgage account is recorded as 120 days delinquent, and my credit score has dropped to 664 !!! Communication with Wells Fargo telephonically has been without relief, as have all mailed correspondance. Wells Fargo has adamantly stated on numerous occasions that they HAVE NOT reported to credit reporting agencies, yet it indeed HAS reported to ALL credit reporting agencies a negative delinquency, which is not true. Wells Fargo needs to correct this information on ALL credit reporting agencies, as it is in error.

1.) The moritorium repayment has not been negotiated as yet, and I am still making payments on time and in full.
2.) I am not 120 days past due. The moritorium was told to me by Wells Fargo that it would not affect my credit report and arrangements would be made AFTER the moritorium for repayment.

Claiming my January payment as late is also not true, therefore, the report from Wells Fargo Mortgage existing on ALL credit reporting agencies reports is not true, erroneous, and affecting my family and my credit severely. I wish to put the moritorium payments at the end of my current loan and continue to make the mortgage payments I have always made in the amount of $1,291.52. I am able to do so and will continue to do so until my loan is paid in full.

Due to Wells Fargo Home Mortgage's negative report on my credit reports, (Experian, Equifax, TransUnion), not only has my credit score dropped drastically, but also it is affecting my credit with other financial agencies I have always had a current and steady excellent association with. Before Wells Fargo made false claims to all credit reporting agencies, my credit was fine, without even one negative or late report. I have always paid my bills in full and on time as should be reflected by my account history.

Wells Fargo refuses to correct their errors in reporting to all credit agencies immediately, they continue to tell us they have NOT reported. I adamantly dispute this negative report from Wells Fargo. If this negative
reporting is not resolved immediately, not only will I be forced to initiate legal action but I will also be forced to sue for damages incurred by the negligence, false reporting and negative actions perpetuated to my livelihood by Wells Fargo Home Mortgage.

I had to take a loan out with a Chase line of credit to fix my property from both hurricane's, and I have a check from Liberty Mutual Insurance to repay THAT loan and Wells Fargo will not endorse it so I can repay the loan because they want to keep it. So, since I cannot repay the Chase loan with my Liberty Mutual check on my credit line, even though my payments are current, Chase suspended the credit line after my credit rating dropped to 664 because of Wells Fargo's reporting the 120+ delinquency on my mortgage account.

I just want to pay my mortgage every month, have the moritorium amount from the hurricanes put at the end of my loan, and I want Wells Fargo to remove the negative reporting on my credit reports-because it is not correct. Is this what Wells Fargo does to people that are hard working and have a previously UNSCATHED credit rating? Not to mention the fact that we put $40,000.00 down on our home when we bought it! It's not as if I had no money down or that I am some kind of dead beat. I got hit TWICE by a natural disaster, and this is how Wells Fargo "helps" me?

I am completely able to make my full mortgage payments now. I am on my feet. but Wells Fargo is DEVASTATING my credit and in a key stroke has wiped out YEARS of maintaining a mid 700's credit score! A keystroke by Wells Fargo!

If anyone knows of a way to help me -please let me know! Please someone that knows what they are doing-help me! I am a good, hardworking, honest guy that Wells Fargo is screwing!

Rob x. xxxxxxx
(((email redacted)))

prairieville, Louisiana

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This report was posted on Ripoff Report on 02/28/2009 01:44 PM and is a permanent record located here: http://www.ripoffreport.com/reports/wells-fargo-home-mortgage/west-des-moines-iowa-50265/wells-fargo-home-mortgage-will-not-respond-to-any-communication-west-des-moines-iowa-429450. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Send this information to the right place

AUTHOR: Mike - (U.S.A.)

Send your information to HUD or to the credit bureaus (OR BOTH); they will require that Wells respond directly to your statements.
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