Complaint Review: Western by Design, LLC
Western by Design, LLC AKA 1880 Western Wear Complete lack of business ethics (the worst customer service that I have ever seen and apparent apathy about their lousy reputation), Colville, Washington
*Author of original report: Still waiting for my credit
*Author of original report: Another update - still waiting for credit
*Author of original report: Another update to my original report
*Author of original report: Update to my complaint
I have contacted the company many times by phone and e-mail. Sometimes I receive a response, but usually I don't. I have been given many different shipment/delivery dates over the last eight months. I have dealt primarily with Kelly, but also with Gwen and Shannon on occasion. I have heard from all three of them that Kelly's health problems have made it difficult for her to get my order done, and that other designers were being called in to help.
I have told them that, if they can't get my order done, I would like my card credited. That request is consistently ignored, on voice-mail and e-mail. I have never had business interactions like this before (and I am an excellent consumer). If I had seen these rip-off reviews prior to placing my order, I would never have gotten involved with this company. Hopefully, someone will see mine and avoid the same mistake. At one point, this company had a Better Business Bureau rating of "F" (now it says unrated). I told someone (I believe it was Gwen) that I would be so embarrassed to be employed by a company that values their customers so little.
The latest word from Western by Design was today (3/29/13) - they are working had on my order and plan on having it done next week. I am hoping that I can add an addendum saying that I received my shawls and that they are beautiful. Like I have told them in our correspondance, I don't know that the shawls exist, even in an uncompleted form.
This report was posted on Ripoff Report on 03/29/2013 01:51 PM and is a permanent record located here: http://www.ripoffreport.com/reports/western-by-design-llc/colville-washington-00114/western-by-design-llc-aka-1880-western-wear-complete-lack-of-business-ethics-the-worst-c-1039106. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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