• Report: #579256
Complaint Review:


  • Submitted: Mon, March 08, 2010
  • Updated: Mon, March 08, 2010

  • Reported By: Thomas — Virginia U.S.A.
bridgeton, Montana United States of America

WESTERN UNION They refused to transfer funds, and tried to keep my money. bridgeton, Montana

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I tried to send money to a friends bank account online. I had to register with WU, after registering I tried to send the money and got a message that I had to call in and confirm some information. When I called in, my transfer request was refused because my cell phone did'nt match the records they were checking against. When I questioned what records, they said thats all we can tell you.

Later in the day I went online to check my bank account and found the money had been withdrawn for the money transfer. When I called WU about it they said the money was withdrawn before they decide to approve/dissapprove so they know the money is available, and "I" would have to contact my bank to have them contact WU to have the money put back in my account. I WENT SPAzzzzzzzz...

Not only were they telling me it was my responsiblilty to get the money back, but they never even let me know they took it.
Had I not checked my account they would still have my money...

I threw such a fit, that a supervisor from WU called my bank and had the money returned. When questioned about there practices of doing business this way, they said oh well, thats our policy...

This report was posted on Ripoff Report on 03/08/2010 11:26 AM and is a permanent record located here: http://www.ripoffreport.com/reports/western-union/bridgeton-montana-/western-union-they-refused-to-transfer-funds-and-tried-to-keep-my-money-bridgeton-mont-579256. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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