Report: #556010

Complaint Review: Westlake Financial Services California

  • Submitted: Sun, January 17, 2010
  • Updated: Tue, January 19, 2010
  • Reported By: Denele — San Marcos California United States of America
  • Westlake Financial Services California
    4751 Wilshire Boulevard,
    Los Angeles, California
    United States of America

Westlake Financial Services California Unethical Conduct Los Angeles, California

*Author of original report: Got the car back..

*Consumer Comment: I have been dealing with it too

Show customers why they should trust your business over your competitors...

As many of us out there today, I have fallen on hard times. I admit I was late on my payments with Westlake, however, they call you BEFORE your payment due date, and harass you. I have put together a 4 page document with Dates, times, names, and various dollar amounts that I have been given to get my car back. I am looking to make a formal complaint against Westlake Financial with the Attorney Generals office, and the BBB. My car was repo'd on 1/14/10, and from that moment on, i have been on the phone back and forth with so many inept reps from Westlake financial, that I almost went to the ER with the worse Migraine I have ever had. I was originally told I would only have to pay $336.00 in order to get my car back. When I sent the money by Money Gram, and called with the reference #, I was then told I needed to fax a copy of my Drivers License, utility bill, 10 references, and a copy of my cell phone bill the next morning and the paperwork would be started to release my car.

When I called back the next morning to let them know I had faxed the info, a man named David in the Repo dept informed me that I needed to come up with another $700.00 and they wanted to see my ENTIRE phone bill. I asked to be 100% positive what that meant, David informed me they wanted my call records!!!! I adamantly refused. I also refused to pay the $700.00, when I had been told it was only $336.00. David transferred me to a Rep in the collections department named Wendy, who then told me I would just have to pay another $350.00 to get my car out, and call back with the Money Gram reference number. When I spoke with David again 45 minutes later, he informed me that I again had to pay $700.00, when I explained to him what Wendy had tole me, he told me he would talk to his supervisor and call me back in an hour. He never called me back. I called HIM 3 hours later, and a Rep named Francisco answered and told me I would have to pay $1174.00 to get my car out! By this time, I was frusterated to the point of tears. I asked to be transferred to David again, and when he came back on the line, David told me that he was still working on it, and would call me back before he got off work at 4pm.

Of course he never called me back. I called Westlake again at around 4:15 because I desperately wanted my car back! I then spoke with a woman named Nancy in Collections, who gave me a brakdown of charges that added up to $448.80, and her explanation made sense to me, and I yet again sent the money by Money Gram, and gave Nancy the Reference number. She then put me on hold to transfer me to the Repo dept. I was transferred around four times, for about 20 minutes, never really speaking to anyone, only giving my account number, until I was disconnected. When I called back, the repo dept was closed. When I called back yesterday (Sat. 01/16/10) I was transferred around for 40 minutes until disconnected, I called back twice, and was finally told the Repo dept was closed on the weekend, and I couldn't be helped until Monday. There are a lot more details I have left out on the behavior of Westlake financial, but you get the Idea.

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#1 Author of original report

Got the car back..

AUTHOR: Denele - (United States of America)

Yeah, I finally got my car back last night after 5 days of crap with Westlake. They still insisted they wanted my phone records...ummm noooooo!!! I can not wait until my loan is paid off! I'm going to do as much as I can to do so. I NEVER want to deal with them on that level again. They are already threatening to Repo my car again, and I just got it back last night!! lol, Whatever. They really do need to be sued for misconduct. I wouldn't want money from them, just their policy changed on how they deal with Customers, it's amazing they are still in business!!! I have had 2 previous Car from a company called Lincoln Financial..WONDERFUL COMPANY!! The second was from Toyota financial, also a wonderful company, and both those loans were paid off early. I have no idea why the dealership chose Westlake for me. They are a nightmare. I will NEVER go back to that dealership, or Westlake for anything again once this loan is paid off! I hope to get a Toyota again, and go through Toyota Financial.
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#2 Consumer Comment

I have been dealing with it too

AUTHOR: garyrush - (United States of America)

I know what you mean I am dealing with them also. I had my truck repo lastyear.I was told one total to get it out. And when I paid it. I called them back to give them the number of the Money Gram, Then told me that I would have to pay more to get it out of repo.I paid it all to get it out. So now im at the end of my loan and now they are saying that they are going to repo it again. I called to talk to someone about it to pay something on it. I was transfered 4 times and then when I got to the person that is dealing with the account he told me that I would have to come up with 1000. to get it up to date. I asked him to wait tell i get my taxes back and he told me that I have hr or he will have it repoed again. When you are just one day late they call u about 10 times all day. I got to the point to block all the numbers . They have alot of them. When u call them they dont know what the other people say to you. SO when i called the lastime I asked to speak to a superviser he told me no and that I would never be able to speak to them. I had them tell me that i was going to go to jail and the cops would be at my house. And I have been told that they wanted me to Rob a bank or a store to get the money and I told him are u crazy. He said he didnt care his money is what he wants . I think this company needs to be taken to court. If you need to get ahold of me u can over this site
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