WARNING DO NOT USE We selected Weststar because they promised to handle all disassembly and reassembly required, and to have one truck and one crew pick up and deliver end to end. Neither of these turned out to be true. They showed up late with already partially filled trucks when we expressly agreed on one full truck. In preparation, we inventoried our load, brought in an on-side estimator, and filled in Weststar's on-line estimator. Each came up with about 20,000 lbs. When the driver finally arrived, they walked around for about 30 seconds, and announced that thier load estimate was now 28,000 lbs, four TONS heavier than estimated. They refused to load until it was settled. After several panic phone calls, the sales agent offered us a "Flat Rate" fee $5000 higher than our original estimate. I agreed, little choice, and work started. We had to get on a plane, so we did not see the end of the process. It was only later I realized that the flat rate removed the requirement that they weigh the load, so no one will ever know what the actual weight was. This seems like a classic bait and switch ploy. 21 days later another truck and another crew showed up with our furniture. Crates clearly marked "THIS END UP" were visible from the door upside down. The crew virtually extorted up front tips, food, etc. by claiming that their contract ended at the driveway. If we wanted it in the house, we'd have to take care of them. They never reassembled anything. Our Adirondack chairs were so disassembled they were nothing but kindling. LOTS of breakage, lots of missing items, items that were not ours were mixed in. I complained, and was given the link to the insurance company. Their take was that A) the paperwork was never completed, B) they're only liable for .60 per lb, C) they're not liable for anything packed by the owner. So the total insurance offer for almost $8000 in damage was $272.30. Brian, the agent (see the BBB rebuttal to this complaint) said after the insurance was done they'd "do right" by us to make up for the damage, the failure to reassemble, and not living up to their agreement. Their final offer was $400. A whopping $128 more for their participation in this disaster. But ONLY IF we sign a confidentiality agreement and remove our BBB complaint. They even had the gall to tell us that it cost them money to answer a BBB complaint, that could have been more money in our pocket if we hand't complained. DO NOT use this compony, there are plenty of honest ones, just move on.
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