Report: #840336

Complaint Review: Weststar Relocation

  • Submitted: Thu, February 16, 2012
  • Updated: Thu, February 16, 2012
  • Reported By: DR — Winter Garden Florida United States of America
  • Weststar Relocation
    7058 Corbin Ave
    Reseda, California
    United States of America

Weststar Relocation Navistar DO NOT USE! Reseda, California

Show customers why they should trust your business over your competitors...

WARNING DO NOT USE  We selected Weststar because they promised to handle all disassembly and  reassembly required, and to have one truck and one crew pick up and deliver end  to end. Neither of these turned out to be true. They showed up late with already  partially filled trucks when we expressly agreed on one full truck. In  preparation, we inventoried our load, brought in an on-side estimator, and  filled in Weststar's on-line estimator. Each came up with about 20,000 lbs. When  the driver finally arrived, they walked around for about 30 seconds, and  announced that thier load estimate was now 28,000 lbs, four TONS heavier than  estimated. They refused to load until it was settled. After several panic phone  calls, the sales agent offered us a "Flat Rate" fee $5000 higher than our  original estimate. I agreed, little choice, and work started. We had to get on  a plane, so we did not see the end of the process. It was only later I realized  that the flat rate removed the requirement that they weigh the load, so no one  will ever know what the actual weight was. This seems like a classic bait and  switch ploy. 21 days later another truck and another crew showed up with our  furniture. Crates clearly marked "THIS END UP" were visible from the door upside  down. The crew virtually extorted up front tips, food, etc. by claiming that  their contract ended at the driveway. If we wanted it in the house, we'd have to  take care of them. They never reassembled anything. Our Adirondack chairs were  so disassembled they were nothing but kindling. LOTS of breakage, lots of  missing items, items that were not ours were mixed in. I complained, and was  given the link to the insurance company. Their take was that A) the paperwork  was never completed, B) they're only liable for .60 per lb, C) they're not  liable for anything packed by the owner.  So the total insurance offer for  almost $8000 in damage was $272.30. Brian, the agent (see the BBB rebuttal to  this complaint) said after the insurance was done they'd "do right" by us to  make up for the damage, the failure to reassemble, and not living up to their  agreement.  Their final offer was $400.   A whopping $128 more for their  participation in this disaster. But ONLY IF we sign a confidentiality agreement and  remove our BBB complaint.  They even had the gall to tell us that it cost them  money to answer a BBB complaint, that could have been more money in our pocket  if we hand't complained. DO NOT use this compony, there are plenty of honest  ones, just move on.

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This report was posted on Ripoff Report on 02/16/2012 01:55 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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