I have been trying to get a truck for about the last two years. I had a 2001 Jeep Cherokee Sport for a trade in. It was on a lease so it was hard to get out of. I had been to several places so I was used to the rejection.
I received a flyer in the mail from Westway Ford saying they could get me out of a lease, so I gave them a call. The man on the phone said to come on in and they would see what they could do. This was quite a long drive since I live in the west side of Fort Worth,but I wanted a truck pretty bad.
When I got there I talked to a sales man named Luis Colon. We went through all the usual haggling of prices, what I could afford, what I couldn't. After about 7 hours of the back and forth telling me I could have the truck then telling me I couldn't, we finally got to a price. $530.00 a month with no money down.
I talked to Sonny (can't remember his last name) in financing. He told me about GAP insurance for about 6 more dollars a month. I did want that so my payments were now $536.00. Which was high, but I really wanted the truck.
So all I needed to do now was get my wife in to sign her part of the paper work. Simple huh? Yeah Right! This is where all the garbage starts. I got my wife back in to sign and Sonny and Luis had left for the day. So someone else brought us some paper for my wife to sign, but it wasn't the contract that I had signed. So she signed and we left.
I talked to a friend at another car dealership and told her about the the paper. She hap no idea what it was. She said that my wife should have signed the same contract I did then we should have gotten a copy.
A few days later Westway called and said there was some problems with the paper work and that we needed to come back in and sign a new contract. So we went back out there for the third time.
When we got into Sonny's office he told us that our new payment would be $532.00. It's not much but every little bit helps. When we asked him why it went down, he said to keep it at that price they had to drop the GAP insurance and the extended warranty. Well I wanted those on, you never know what could happen. So the payment went up to $545.00 Ok this is alot more than I wanted to pay, but I really was in love with the truck now. And my wife knew how much it meant to me so everything was signed and we had our copy of the contract and the truck was mine. So I thought.
I received other call from Luis Colon the salesman. He told me that I needed to come back in to sign another contract. He said there were some errors on the current one. I asked him to tell me what the problem was, but he said he didn't know. By now I am starting to get mad and that is a very hard thing to do. I try to get ahold of Sonny in financing and all I get is his answering machine. So I leave multiple messages for him to call me.
Now I receive a call from Jim Irvin who says he is the sales manager and that I need to get a hold of him soon. So I try to call Jim and I can not get him on the phone. I call Luis back, he tells me he still doesn't know whats going on and that I need to come in.
I call my lawyer to find out what I need to do. He tells me that I have a signed contract,that the truck is mine and it's not my responciblity to go back out there. I also talked to my friend at the other dealership and she confermed that the contract was binding.
I called Sonny and left a message on his voice mail telling him what my lawyer said and left his name and number in case they needed to contact him. That night they came to where I work and repoed the truck. they left me stranded at work with no way to get home. I did get out there before they left to get my stuff out. But my main concern was getting the contract and my seizure medicine.
I took the copy of the contract to my lawyer so he could make sure everything was in order. He told me that he contacted Jim Irvin and while they were talking Jim Irvin hung up on him. So we are filing a complaint. And we will be talking to the Better Bussiness Bureau.
And to top it all off they even had someone to call my house and ask me how I was enjoying my truck. These are some sorry people, don't get suckered in by this place.
Ft. Worth, Texas