Report: #258181

Complaint Review:

  • Submitted: Mon, July 02, 2007
  • Updated: Mon, July 02, 2007
  • Reported By: north liberty Indiana

    U.S.A. Ripoff I was sent and Billed for a Phone I did not oreder and I am being billed $250.00 Internet

Show customers why they should trust your business over your competitors...

this is a copy of the email I received from WhereIsMyOrder and the email I sent back. This was the first time that I had even heard of such an outfit. I have received emails from them and I return them telling them not to send that I didn't order this phone. They sent it anyway. Then I received emails from IPhone saying I owed $250.00 dollars. I inturn wrot them telling them the same thing. I called and tried to wzkplain the situtation but I guess it fell on deaf ears because it continued. I then contacted Sprint since it was a spreint phone and told me to take the phone to a Sprint store but a Sprint store was 35 miles away so they sent me a mailing lable. I inturn sent it back taking pictures that this phone had never been opened or activated because I kept getting bills that I had activated this phone but I hadn't.

Finally Sprint assured me I didnot owe this bill and sent an email that they were taking care of this. Well it has been approx 4 monthis and I heard nothing thinking this was taken care of and then I get a bill from NCO Group saying to call that I owe $250.00 for this phone. I called them and tried to explain the situtation and the girl wouldnot let me. In fact I got so upset that I called her a witch at one time because she would not listion to my story. She told me that no matter what was told to me I still owe this amount and it would go against my credit. I have not reason to have a Sprint phone as I have had centennial for 9 years. Please help me to get this taken care of.

Here is the email from Sprint saying I don't owe this bill
Dear Loraine,

Thank you for contacting Sprint. My name is Richard and I will be happy to assist you regarding your concerns about the frustration and confusion that this matter has caused you recently and in the past.


I would like to assure you that I show this matter has been resolved. There is no further balance on your account and the services are not active. This will prevent any further bills or contact from our offices.
We are committed to providing world class customer service, part of this is to respond to all customer comments and feedback that we do receive.

If you have any further questions or concerns today, please feel free to respond to this e-mail. I would be happy to continue serving you if needed. It has been my pleasure working with you to resolve your issue and I look forward to working with you in the future! Have a great day.

Richard D.
Sprint Together with Nextel
"Where our customers come first!"

I don't know what to do next I have tried everything and I keep getting nasty letters. Please help

North Liberty, Indiana
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This report was posted on Ripoff Report on 07/02/2007 08:37 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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