Report: #384533


  • Submitted: Fri, October 24, 2008
  • Updated: Tue, April 14, 2009
  • Reported By: oatbrook terrace Illinois
    PORTLAND, Oregon


*UPDATE Employee: Wholesale Merchant Processing is a Customer Service Oriented Business

*Consumer Comment: Lesson here

*Consumer Suggestion: More on Todd Mccartney their CEO

*Consumer Suggestion: learn

*UPDATE Employee: Wholesale Merchant Processing Doesn't Have a 10 Year Contract!!!

Show customers why they should trust your business over your competitors...

I had signed the contract . Never was it mentioned that it was a 10 year contract. Never was it mentioned that the contract is non-cancable.I was told to compare the bill against the present credit card machine and if the charges were more than what I was paying he would personally come and remove the machine and dissolve the contract. Also told the contract can be disolved at anytime.

Two days after signing the contract- I read about the 10 year contract...which was never told to me during the apt. I told them I wanted to cancel (believing contracts had "3 days" to change your mind) The person I spoke to said not with this company-that the contract could not be broken.

I then rceived my 1st bill.I told them I had not used the machine-its still in the origional box. That I was charged more not even using the machine in comparision with the old machine a $30.00 fee. I told them to contact the salesmman who signed mee upp. Tzhey told me h was an independent salesman and no longer workss for them how convient.

I recently spoke with them about my business closing and I wanted to return the machine- I was told I still had to pay till contract ends dispite store closed.

oatbrook terrace, Illinois
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This report was posted on Ripoff Report on 10/24/2008 02:25 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Wholesale Merchant Processing is a Customer Service Oriented Business

AUTHOR: Concerned Citizen - (U.S.A.)

Dear Sir,

We have never signed any customer into a 10 year contract. I'm sure there must be some kind of mistake or mis-understanding. Please contact Customer Service right away so I can help.


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#2 Consumer Comment

Lesson here

AUTHOR: Devilsadvocate4education*just My Opinions* - (U.S.A.)

ALWAYS READ YOUR CONTRACT. I am not sure if my recent experience was with this company, but it pretty much goes the same. And the lesson stands ANYTIME you sign something. A friend of mine was approached by a salesperson, she told him she might be interested, but he had to bring a copy of their contract for me to read before she did anything (she always does before agreeing to anything now). He was relatively new, and they thought there was a potential sale, so they sent one of their long term top salespeople with him. This was fabulous to me, as they opted to stay, and the newbie got to see a bit of the truth, beyond what they TELL him are their practices, which he then relayes to the potential customer. So, this contract was like a 20 page book. I gave them the option, and they elected to stay while I read it. Throughout the entire thing, in which Mr. Manager/Salesguy tried several times to get me to stop reading (this is standard, the rest is the same, ect.), he contradicted darn near the entire contract. The CONTRACT contradicted him with almost every turn (even on fees ...), and what we had originally been told their practices were. It took hours. Do you know how many times he says, yeah it says that, but we do this? And how many times I say, yeah, but it will always come down to what's in writing, not what you are telling me? He says, 'oh, all the contracts say that'. I say, then how come the company we're with now doesn't? You tell me your company does this and this, and is 'common' practice, and I know from experience the company we are with now DOES NOT, and we like that about them. No way am I going to let her sign this, you give your customers no options, and have them waive their rights to class action. The contract actually said you agree not to take them to court even if something is clearly due to their NEGLIGENCE. NO WAY. Make sure what your sales person is telling you jibes with the contract. They can't change it for you. Make sure you are happy with all the terms and conditions and what you are agreeing to. It doesn't change later. That is what you agree to, not what they tell you. *just my opinions*
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#3 Consumer Suggestion

More on Todd Mccartney their CEO

AUTHOR: Mark - (U.S.A.)

He continues to come on to this forum and lie to us like his sales reps have to all of us customers. He boasts this sob story about growing up with no money and learned his lesson about living modestly.

What he doesn't understand is that if so much can be found through public records.

Ask yourself does a modest man do these things?

1. It appears that Mr. Mccartney drives a white 2008 Maserati Quattraporte value over 120K...atleast thats what was paid at Ron Tonkin for it.

2. Mr Mccartney's home address is now 16189 SW dekalb st Tigard, OR 97224 looks like a 500k home.....modest maybe

3. It appears that Mr. Mccartney has Arbor homes building him a $2,000,000 home located at 36290 NE Wilsonville RD Newberg, OR 97132.

4. You just got married 7/7/07??? Correct? lavish wedding how cute

It is a shame that he continues to lie to us all like we are idiots like his sales people do.

Please rebuttle us again so we can continue to expose you for the liar that you are. By searching this forum it appears that this company has several digruntaled ex- employees (who may have discovered this scam and got fired) plenty of angry customers and a "CEO" that is a liar who steals money from clients and purchases lavish items for himself, pays his employees minimum wage and has drug laced tirades in his mansions.

He sounds like such a great guy to do business with. Oh, and lets not even get into all the dummy websites he has set up to push Ripoffreports about him down the search engines and try to make him sound great.

If you have an issue with this company go to his home knock on his door and demand your money. Just my advise. As he continues to move around we will post his new locations.
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#4 Consumer Suggestion


AUTHOR: Helper - (U.S.A.)

My name is Hassan I'm an ISO, I own Merchant Services Company Express MPS Group partner with Digital Financial Group one of the best company Sponsored by wells Fargo and First Data.

WOW I'm sorry you got Ripped off, by these guys.

Do not sign a terminal lease if it's more than $30 a month. AND DON'T BUY A FREE CREDIT CARD MACHINE.BECAUSE IT'S A RIP OFF.

Dont let any merchant services pay off your Current lease,because they will put you on new lease,and that you will be paying more

Read the contract very closely and keep a copy of it and tell the agent to wait for TOW days or comeback within TWO day so you have time to read the contract and look up their company @

when you decided to sign with them make sure you get your contract copy right a way. (it Means) go to the copy machine and make your own copy of the contract you signed.


This is some Consumer Guide on Merchant Services to help you choose your merchant service provider wisely.

Merchant Services: Beware of Marketing Ploys
Like any other business field, merchant service providers have their own jargon, inside information, heroes and villains. There are honest companies and those willing to say just about anything to close a sale.

This is Consumer Guide on Merchant Services to help you choose your merchant service provider wisely.
Don't Be Fooled By Marketing Tricks.
In the field of merchant services, there are many price variables that can be manipulated to fool a customer into believing they are paying the lowest price, but in fact they are not.

The merchant services industry is advertising a low discount rate. The discount rate can be temporarily manipulated through "introductory" offers which quickly expire. This is the rate that a merchant pays for a swiped card transaction, usually between 1.69% and 2.69% depending on credit, volume, product type and risk factors.
Below are some marketing techniques and issues to be educated on.

1) "Merchant Accounts 1.09% 1.39% 1.59% and 1.64%!" When you see such an ad, click through and try to find the rate guaranteed and watch out when you see (guaranteed**) anywhere on the merchant services website. See if you can even find it ever mentioned again! Some advertising might grand-stand lower rates that are only given to extremely high volume customers. Once you have invested time into the application process, a savvy high pressure closer will explain with great charm and detail why your final rate wasn't as good as the one given to say, "A world wide fast food chain" but was still a great deal considering your risk factors.

2) "Free Merchant Account?" What does this mean!? The merchant account provider must charge a discount rate and per item transaction fee. Does that sound free? A free set-up fee can easily be exchanged with an "annual fee" or some other kind of hidden charge.
3) Hidden Charges: Another "switch" is simply substituting hidden charges that you won't discover until after you get your first bill.

1-Customer Service... Ask your sales agent what you can expect when you call their office for support. Who will answer the phone? Do they have one of those annoying automated system that takes you into a black hole, or do they have a live human answering the phone? What are the hours of operation? If you speak another language, do they have a translation service? If you have an emergency, is there a 24 hour telephone number?
2- Rate...You should not base your decision solely on price. Be weary of those that are offering extremely low rates. They may be padding the back end with additional fees. Qualified and non-qualified rates are determined by Visa/MasterCard. Look at their websites to determine what these credit card companies are charging your processor to run Visa/MasterCard transactions. If the rate is lower than this "set" rate, be cautious. Remember that your processor is a business, with expenses and employees to pay.

3 -Funding...How long will it take for your e-funds (funds from credit, debit, and e-checks) to be deposited into your bank account? The deposit or funding time is different with each processor. If your business needs daily cash flow to pay employees funding time could be very important to you. Processors fund anywhere from 24 hours to several days to even weeks.

4-Experience...How many years has the processor been in business? This can prove to be very important when a problem arises with your account or your equipment. Ensure they have the know-how to get things resolved, and fast!

5- Equipment...Long gone are the days of having to purchase costly equipment, or get stuck in a long lease. Leading processors are offering free equipment with new, approved merchant accounts. Understand that this is a free terminal placement while you are a current client of the processor. If you terminate the agreement, for any reason, you must return the equipment. Be cautious about processors who push new, costly, equipment. Unless you current equipment is not PCI compliant or network compliant, you should not have to upgrade.
Do not sign a terminal lease if it's more than $30 a month
If you have a lease and it's the end of the lease TERM make sure you call the lease company to cancel your lease, because IF YOU DON'T CALL THEM they will continue charging you.
6- Contract Term... Know if there is a contract term. If there is a contract term and you want to cancel the contract in the future what is the fee. Are there certain exceptions to this early-cancellation fee?

Be honest with your processor about your business type,
How much you process and the average ticket amount. Don't claim a $20.00 average ticket amount when your average ticket is around $200.00. This may see like a good idea to qualify for a "lower" rate but what will undoubtly happen is. After you run a few "abnormal" transactions, a red flag will go up at the risk department. They are looking for fraud. If your account has abnormal activity that might be fraudulent, they will freeze your account to minimize their exposure. Your account will be held until an investigation is completed. This can take months. Be honest and up front with your credit card processor to eliminate this hassle all together.

Ask Questions. Be studious. Look at all contracts, really all the lines. Your processor can't realistically go over everything. It is your job to look the contract over and ask any questions you might have. Be weary of processors who are quick to get your signed without addressing all of your concerns.


If you have any Question please feel free to email me
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#5 UPDATE Employee

Wholesale Merchant Processing Doesn't Have a 10 Year Contract!!!

AUTHOR: Catrina- Customer Service - (U.S.A.)

In response to this complaint I would like to say Wholesale Merchant Processing does not carry a 10 year contract. The longest contract we carry is for 4 years and upon signing this lease it states on top in bold letters NON-CANCELABLE, we are not trying to deceive anyone and offer wholesale prices on our processing. If this merchant would have done the responsible thing and read his contract at time of signing this issue would have never arose, if they needed time they could have asked the sales representative to return on a different day. Once the contract is signed it does become NON-CANCELABLE, just like it states on the contract. Unfortunately sometimes we do lose sales representatives, this does not become an issue however because our customer service department is trained to assist customers in all aspects. A customer service representative most of the time is more helpful in a situation then a sales representative, they always have the contract in front of them where as the sales representative does not and unlike the sales representatives, customer service has time to assist the customer for as long as needed. In response to the statement that we have charged them more with out taking the terminal out of the box, they have obviously not used our processing services to see how well we compare to there previous processor.
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