Windstream Charged for services not received, internet and phone has not worked in more than a month Nationwide

I moved from one location to another, Windstream was to move my phone and internet on December 16th. They notified me on that day that it would take appoximately a week to install my new service due to construction. A week past and I had not gotten a phone call from them.

I called the automated system and it stated my work order would be complete by Jan. 1st. When I spoke with someone in the call center they told me this date was an estimate but it would probably be around that time. Jan 1-2 the office was closed when I called, so I called on Jan 3rd. I was then informed that someone would contact me with a date when someone would come out to set up my internet .

On Jan 6th I received a phone call from Windstream stating all services would be restored and working  by January 21rd at the latest. Of course, I was upset but since I was called and given a definete date I understood. When I called to confirm my services would still be restored by Jan 21 I was told the date was Jan 23rd and it was only an "estimate" and at that time if it's not done then they will give me another estimated date! I have spoken to countless people and no one knows whats going on. I also received a bill for services for December when I didnt have phone or internet for half of the month.