Complaint Review: WineChateau.com - Internet
- WineChateau.com Internet United States
- Phone:
- Web: winechateau.com
- Category: Winery
WineChateau.com Promised two to three day delivery and it has been three weeks and I still do not have my wine! They say they are out of stock but I have called twice and each time was told the wine would be here in two more days! It's been three more weeks! Internet
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I ordered two bottles of very expensive wine on Tuesday, June 19th Caymus 2015 Cabernet @ $84.00 a bottle for a 4th of July party. They advised I would receive delivery in (2) to (3) days. When the wine was not delivered, I called on Monday, June 25th their 888 number to ask about my order. I was told the wine was being shipped and I would receive it by Thursday, June 28th! When I called on Friday June 29th to find out what happened to my order a Gentleman told me that it was back ordered however, I would definately have it by Monday, 7/2/18. I called on 7/2/18 and spoke with Victoria who advised me it had not been shipped as they did not have both bottles! I demanded that they overnight me the one bottle that they had! After many minutes, she advised that they would overnight me the one bottle which I received. I have still not gotten the second bottle and it has now been 16 days since they told me I would receive it in 3 days!
This report was posted on Ripoff Report on 07/05/2018 07:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/winechateaucom/internet/winechateaucom-promised-two-to-three-day-delivery-and-it-has-been-three-weeks-and-i-still-1450338. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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